Stitt Feld Handy Group provides training and education for busy professionals in the areas of negotiation, mediation, arbitration, alternative dispute resolution, and communication skills. Several key methods have been developed for teaching this material, however, experience has proven that courses offering interactive education provide the most applicable skills. Through the use of role-play exercises, students engage in a simulation of a conflict or problem, and work through that problem with the guidance of their instructor. This method facilitates cooperation amongst students, and provides the best possible environment to learn how to resolve conflicts. Here are some of the top reasons why role-play methodology is so effective:

1. It is Engaging: Every executive, manager, and employee of a company knows that continuing education can sometimes be a challenge. Through the use of role-playing exercises, people work in groups, move around the room, engage in discussion with instructors and with other students, and utilize their time engaging in the educational activity, leaving no room for loss of interest or attention.

2. It Provides Retention: When training employees, it is important to utilize time wisely and effectively, to ensure retention of the knowledge and skills learned. Role-play exercises are far more memorable for students, and more likely to help them retain the central tenets of the seminar. Furthermore, role-play exercises are tailored to suit specific training needs. Addressing real-world problems with role-play, and placing the students in simulations of real-world situations, is the best way to get the material to stick with participants long after they have left the classroom.

3. It is Instantly Applicable: For training to be successful, the information given needs to be instantly applicable when the student returns to work. Using role-play techniques in the classroom takes the material off the page, and manifests it as a real skill that students can use effectively by the time the seminar is completed. Whether they encounter their first conflict the next year or the next day, they have already tested the concepts and skills in the classroom, and will be prepared.

To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led online sessions.

To improve your negotiation skills and get the results you want while negotiating, please visit our Become a Powerful Negotiator Workshop page to learn more about upcoming in-person and instructor-led online sessions.

To gain skills to handle difficult conversations and difficult people with confidence, please visit our Dealing With Difficult People Workshop page to learn more about upcoming in-person and instructor-led online sessions.

To make better decisions, we need to understand how our mind takes shortcuts and how those shortcuts trick us into making bad decisions. If you understand how your mind works and when it fails you, you will make better decisions. To improve your decision-making skills, please visit our Effective Decision Making Workshop page to learn more about upcoming in-person and instructor-led online sessions.