Coaching – Broadening Insights into Challenger

Elinor Whitmore shows how a workplace coach can help an employee better deal with a challenging person in their world by broadening their perspective.

To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led online sessions.

To improve your negotiation skills and get the results you want while negotiating, please visit our Become a Powerful Negotiator Workshop page to learn more about upcoming in-person and instructor-led online sessions.

To gain skills to handle difficult conversations and difficult people with confidence, please visit our Dealing With Difficult People Workshop page to learn more about upcoming in-person and instructor-led online sessions.

Coaching – Broadening Insights into Challenger

Here’s the video: https://www.youtube.com/watch?v=pQVWtYI_KDA

{Transcript}

[Music]

So part of what I’m listening for is both what’s going on in this situation in terms of what you might do with your coworker, and also whether, again, it might help us understand more broadly what you find challenging.

What I’m hearing so far is that, first of all, the two of you have very different ways of solving problems. You said you like to be really reflective—you like to consult people, get their input, and have a chance to really think it through, like what’s causing the problem before you try to figure out what the solution might be.

Whereas she’s much more quick to just say, “Here’s the problem. We know what the solution is. Let’s move on.”

But we don’t know what the solution is! How can we know what the solution is if we haven’t discussed any of it—if we don’t look at what all the problems are? That’s what drives me crazy.

And I think it partially drives you crazy both in terms of the process and the concern that the solution isn’t going to be an effective one if it hasn’t had a good process to get there. Like, there’s a risk that if we haven’t had a good process and talked about it, then the solution’s not going to be a solution.

Exactly.