When a person learns how to negotiate in their work environment, those skills can carry over into their personal life. One way that conflict resolution skills can help a person outside of the office is in family negotiations. Whether with a spouse, child, parent, sibling, or a combination of family members, conversations can often be […]
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Whenever there are unresolved conflicts in the workplace, it eventually affects the external stakeholders, employees, and managers. Workplace conflicts must be handled quickly and effectively. In some cases, this can be challenging because most people simply want to sweep the problem under the rug so that they can get on with work. This can sometimes […]
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I: INTRODUCTION – MEDIATION IN AMATEUR SPORTS DISPUTESConflicts in high performance amateur sport (“HPS”) are tense emotionally-charged disputes for athletes, coaches, and the national and international sports organizations (“NSO”s and “ISO”s) involved. Such conflicts raise intriguing challenges for the mediators and arbitrators charged with handling them. High performance level sports disputes are a volatile mix […]
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Public and private entities worldwide are increasingly using conflict management and dispute resolution procedures as a standard way of handling a wide variety of costly and disruptive conflicts, from legal or quasi-legal cases to workplace struggles to simple product and service complaints. Practical guidelines for designing and redesigning dispute resolution systems are increasingly necessary if […]
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This article originally appeared in the September 14, 2012, issue of The Lawyers Weekly published by LexisNexis Canada Inc. by Barry Leon & John Siwiec A distinguishing feature of arbitration is that the procedural rules, whether legislated or set out in arbitral institutions’ rules, only provide a general framework for arbitral proceedings. Unlike court procedural […]
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Many organizations have considered trying to resolve disputes with mediation by using internal resources and staff rather than external fully independent mediators. Proponents argue that the cost will be lower, that mediators will know more about the organization’s operations and will therefore be able to assist disputants more easily (for instance with information about internal […]
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The modern Human Resources (“HR”) department keeps a company running by implementing crucial aspects of company policy, while managing day-to-day business activity. HR personnel are involved in the hiring of new employees, termination of employees, administration of benefits such as health insurance, and administration of payroll. In addition, they ensure the company’s compliance with wage […]
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NOTEWORTHY CASES Supreme Court of Canada Rules on Arbitration Clauses in Web-based ContractsDell Computer Corp. v. Union des Consommateurs2007 SCC 34 – July 13, 2007 Web-based contract – Arbitration clause – Dell’s website had an error in pricing on it for 2 types of handheld computers – When Dell became aware of the errors, it blocked access […]
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“God gave us two ears and one mouth. We should use them in proportion.” So much can be learned from listening. So much conflict can be avoided by hearing, understanding and letting others know that you have heard and understood. By listening I mean more than the type of listening that allows you to hear […]
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Workplace leaders have a unique responsibility to manage and prevent employee conflict whenever possible. Employees may develop conflicts between each other as a result of cultural differences, competition, or a toxic culture that has been neglected by leadership. Many of these conflicts develop unintentionally, so it requires a conscious effort from workplace leaders to prevent […]
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Poor communication can be costly for organizations. When employees and leaders are not communicating effectively, it can have a number of negative impacts on organizational culture and profitability. In a recent study, 93% of business leaders agreed that communication is the backbone of business. The ability to share ideas within the organization and with your […]
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Getting to the root of problems means understanding everyone’s strengths and weaknesses, including one’s own Originally published in:Canadian HR ReporterNovember 8, 2004 Dealing with office conflict is one of those management tasks with high risks, low rewards and seemingly no end in sight. Negative patterns can develop despite a manager’s best efforts. Standard approaches become ineffective, and breakthroughs […]
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Effective management is essential for any organization’s success. Yet, one common issue that can undermine this success is the tendency to raise one’s voice in stressful situations. It’s not that people necessarily want to yell, but it rarely has the desired impact. Yelling not only damages professional relationships but also creates a hostile work environment. […]
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Many companies engage in conflict resolution training for their managers, executives, and human resources professionals. The businesses that spend the time and energy preparing their workers to solve problems do so for many different reasons. Not only does conflict resolution make for a happier company, but it also saves money in the long run. The […]
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One of the topics that we discuss in our workshops is negotiation styles. Most of us engage in some sort of negotiation on a daily basis, whether it has to do with working out the details of a complicated contract, roles and responsibilities within the workplace, or something as simple as who is responsible for […]
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Being an introvert according to the MBTI is not always all fun and games. So I thought I’d share a few my internal musings for those of you who also need time alone to recharge your batteries. What I’ve come to realize over the many months that I have been studying personality types, negotiation styles, […]
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Wedding Imagine you have a wedding booked for May 2020. You’ve been planning for over a year, dealing with all the different vendors so that you aren’t having to last minute plan for your big day. You booked the venue more than a year in advance, the only way to ensure the dates. All your […]
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A challenge that is currently facing many people in the world is how to persuade others to come around to their way of thinking. Many people who attend Stitt Feld Handy Group online conflict resolution training ask about effective ways to bring other people around to their way of thinking. This can be especially true […]
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As an instructor who is used to teaching workshops in-person, I initially had some concern about transitioning to Internet-based teaching. When making the decision to take the workshops in that direction, my colleagues and I wanted to make sure that the classroom experience could be effectively replicated in an online conflict resolution training platform. As […]
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Have you ever walked out of a 2 hour meeting with the feeling that you’ve just wasted two hours of time and accomplished next to nothing, or that something was accomplished but no-one is sure what? Even when we pride ourselves on being effective or experienced negotiators, we may be less successful than we’d like, […]
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