“Conflict is like water: too much causes damage to people and property; too little creates a dry, barren landscape devoid of life and color. We need water to survive; we need an appropriate level of conflict to thrive and grow as well. How we manage our natural resources of water through dams, reservoirs, and sluices […]
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As you may know, the Ontario Human Rights Commission is one of the many government bodies that offers mediation as process to help resolve the complaints that it receives. You may have also heard that there are going to be some changes to the way that the Ontario Human Rights Commission handles complaints. I was […]
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By Allan Stitt of the Stitt Feld Handy Group This article originally appeared in the April 2006 issue of the Canadian Government Executive (www.netgov.ca).There was certainly a bit of culture shock for us from the moment we landed at the airport in Addis Ababa, Ethiopia. I was coming from Toronto with my wife and some […]
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We are in negotiations everyday, with family, friends, and especially colleagues. While negotiating, it is important to do so in such a way that the needs and wishes of both parties are met, so that the relationship continues in a positive way. In a business environment, it is necessary that you, as a negotiator, concentrate […]
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I just returned from another fascinating experience teaching in Ethiopia. While I’m not yet over the jet lag (I got back last Friday), I’m also not over the excitement. Ethiopia is a wonderful country with proud people. We have much to learn from them. The course I taught was an introductory arbitration course. We were […]
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DELL COMPUTER CORP. V. UNION DES CONSOMMATEURS2007 SCC 34 – JULY 13, 2007 The Supreme Court of Canada recently released a decision that originated from a case based in Quebec. A number of organizations were granted intervener status, including ADR Chambers and the ADR Institute of Canada. The case involved Dell Computer Corporation and a […]
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Having just moved from Toronto to Oregon, it was a very interesting series of negotiations to get us there in one piece. Some of the most intriguing negotiations involved the sale of our Toronto house and the purchase of our Eugene house, in part because of the contrast in styles of our two agents. In […]
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By: LaKEISHA McSWEENEYGuardian Staff Reporter Endeavouring to develop new ways to resolve conflict at the bargaining table is the main objective of the first of its kind Alternative Dispute Resolution. The five-day conference being held in conjunction with the University of Windsor Law Faculty / Stitt Feld Handy Group got underway on Monday at the […]
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In mid-March, when the weather in Toronto is still unreasonably cold, I was fortunate enough to have the opportunity to travel to Ethiopia to help deliver a train-the-trainer workshop to a group of lawyers and judges who are members of the Ethiopian Arbitration and Conciliation Centre. I always find training in a different country to […]
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The Ethiopian Herald (National Section)Friday February 29, 2008Page 9 Addis Ababa – A 10-day training attended by officials of the Ethiopian Institution for the Ombudsman on Alternative Dispute Resolution (ADR) wound up at Ghion Hotel here yesterday. After handing outs certificates to the trainees, Institution Chief Ombudsman with the Rank of Minister, Abay Tekle said […]
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On April 16th, 2015 in Seattle, Canadian ADR specialists working with the Sport Dispute Resolution Centre of Canada (SDRCC) made two presentations to the 17th Annual ABA ADR Conference focusing on ADR in the sports context. Our merry band of CBA-sponsored panelists included Marie-Claude Asselin (SDRCC), Paul Godin (SDRCC, CAS), Richard McLaren (SDRCC, CAS, FIA […]
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Iraqi trains in a Toronto business course for a mediation mission in his homeland By MARINA JIMÉNEZ(Globe and Mail) Thair Karim Ismail, an Iraqi human-rights activist, is learning the art of negotiation and mediation in a Toronto boardroom. Tear sheets with catch phrases scrawled in magic marker cover the walls of this workshop on alternative […]
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Governments and businesses are under enormous pressure due to the financial challenges we are experiencing internationally. A besieged mentality is all too common and many organisations are responding with drastic monetary and staffing cuts. For many in Human Resources, they see their training budgets disappearing. The question arises, as to how can we keep our […]
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by Allan J. Stitt, Mediator and Arbitrator, President of ADR Chambers and Stitt Feld Handy Group I suspect that this article is not about what you think. It is becoming common for people to refer to a mediation that doesn’t result in settlement as a “failed mediation”. I would like to suggest that the term […]
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Learning effective negotiation skills can serve you well throughout your career, as they are used on a daily basis in a variety of situations: at the workplace or in business, when purchasing anything, or with interpersonal relationships. In terms of business negotiations, the following tactics can prove to be helpful. At Stitt Feld Handy Group, […]
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In nearly every industry, companies are at the mercy of their customers and must accommodate their needs to the best of their ability with quality service. Unfortunately, many businesses fall short in this crucial area. Professional customer service training courses are well worth it for most organizations, as they can help representatives learn some of […]
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In our day-to-day life, disputes come up regularly. They may come up at work, at home, with family, friends, bosses, co-workers or even people on the street. Having effective tools to deal with these disputes can be critical in effectively managing these situations. One way to build these skills is through online conflict resolution training. […]
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Leaders have an inherent responsibility to make sure their employees are heard. If individual team members cannot resolve their conflict, then conflict resolution falls to the leaders and that demands attention and a platform for resolution. Workplace communication training can offer a versatile, detailed, and nuanced platform for businesses dealing with continued conflicts. Team members need […]
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Mediator and Negotiations Specialist Allan Stitt explains the role of a mediator in the ongoing Ontario school strikes. Watch the video on the Global News website: GlobalNews
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The Barbados Advocate Visiting Alternative Dispute Resolution (ADR) systems design specialist Allan Stitt showed local departmental heads yesterday, that while some persons view conflict in a negative light, there are actually quite a few benefits that can be identified. These observations were made when participants from various governmental organizations, got a first hand look at […]
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