Conflict is unavoidable in any workplace or professional environment, but the way people respond to it can make the difference between escalation and resolution. That is why Alternative Dispute Resolution training offers such lasting value. The Stitt Feld Handy Group’s four-day ADR Workshop is designed to help participants turn disputes into constructive, win-win outcomes while saving time, reducing costs, and avoiding litigation. The program focuses on practical negotiation and mediation skills that can be applied immediately in real-life situations, whether at work or at home.
One of the biggest benefits of this training is that it builds real, usable skills rather than just presenting theory. The workshop includes six negotiation role plays, three mediation role plays, videos, small group discussions and a demonstration of a mediation. Participants also receive live, objective feedback from experienced coaches. This hands-on format helps learners move beyond abstract concepts to actually develop the confidence to manage difficult conversations, uncover underlying interests, and guide people toward productive solutions. Instead of simply learning about conflict resolution, participants practise it repeatedly in a supportive environment.
Another major advantage is the course’s emphasis on structured, proven methods. The workshop teaches a style of negotiation called Principled Negotiation which was developed at Harvard which includes the seven elements of negotiation. Participants also learn the seven stages of mediation. Across the four days, participants learn how to understand the causes of conflict, build trust, improve communication, manage strong emotions, lead multi-party discussions, and avoid common negotiation and mediation pitfalls. This kind of structure is especially valuable because it gives participants a framework they can rely on to prepare and skillfully conduct a negotiation or conflict resolution process. Rather than reacting emotionally or improvising in tense moments, participants learn to approach conflict with confidence arising from a clear strategy.
The training also delivers meaningful professional and organizational benefits. Strong dispute resolution skills can help people navigate disputes quickly and effectively and strengthen important relationships through collaborative solutions These skills also help people to avoid costly litigation, labour disputes, and reduce the need for workplace investigations to resolve complaints of discrimination or harassment. For leaders, HR professionals, managers, mediators, and others responsible for resolving complaints or employee issues, those outcomes matter. Better conflict management can protect workplace culture, improve decision-making, and reduce the hidden costs of unresolved tension, such as lost productivity, damaged morale, and strained communication.
A further benefit of the training is the credibility the program confers and the various options available to complete the training. Learners can choose either live online or in-person delivery, with both formats offering small class sizes, breakout sessions, engaging scenarios, and access to videos and handouts for continued growth. Graduates receive a Certificate of Completion from the Schulich School of Law, Dalhousie University, and the course is pre-approved by organizations such as HRPA, SHRM, HRCI, and the Law Society of Ontario. For professionals looking to strengthen both their skills and their credentials, the program provides significant value.
Ultimately, the greatest benefit of ADR training is transformation. It helps people shift from seeing conflict as a problem to seeing it as an opportunity for clarity, collaboration, and better outcomes. By combining expert instruction, realistic practice, personalized feedback, and respected accreditation, this workshop equips participants to resolve disputes with greater confidence, professionalism, and impact. In a world where communication and conflict management are essential, that is an investment that pays off long after the course ends.
To learn conflict resolution skills that you can use at work and in your personal life, please visit our Alternative Dispute Resolution Workshop page to learn more about upcoming in-person and instructor-led online sessions.
To improve your negotiation skills and get the results you want while negotiating, please visit our Become a Powerful Negotiator Workshop page to learn more about upcoming in-person and instructor-led online sessions.
To gain skills to handle difficult conversations and difficult people with confidence, please visit our Dealing With Difficult People Workshop page to learn more about upcoming in-person and instructor-led online sessions.
To make better decisions, we need to understand how our mind takes shortcuts and how those shortcuts trick us into making bad decisions. If you understand how your mind works and when it fails you, you will make better decisions. To improve your decision-making skills, please visit our Effective Decision Making Workshop page to learn more about upcoming in-person and instructor-led online sessions.
We are a Canadian company that offers professional development programs around the world. The Stitt Feld Handy Group is a division of ADR Chambers, one of the largest providers of dispute resolution services in the world.
