I just returned from another fascinating experience teaching in Ethiopia. While I’m not yet over the jet lag (I got back last Friday), I’m also not over the excitement. Ethiopia is a wonderful country with proud people. We have much to learn from them.
The course I taught was an introductory arbitration course. We were invited by our Ethiopian partner, the Ethiopian Arbitration and Conciliation Centre (EACC) to conduct the course. Participants did not pay a fee to attend, but did agree to conduct one free arbitration for the EACC in return for being able to take the course. The participants were both lawyers and non-lawyers (engineers, architects, business-people). While English is not their first language (it’s Amharic), they have had their University education in English so language was not a big issue.
The debates in the course were lively, the group was energetic and the participants’ questions were sophisticated and challenging. Issues such as whether three arbitrators are better than one become a lot more difficult when the discussion centered on which option reduces the likelihood of the arbitrators accepting bribes (the group consensus was that three arbitrators is better because it’s harder to bribe three arbitrators than one).
My teaching colleague (David Haigh) and I conducted mock arbitrations where we left it to the group to analyze the evidence, apply the law, reach a decision and write reasons. The participants took their tasks very seriously and wrote well-reasoned decisions.
I had the good fortune to visit an orphanage and some schools for underprivileged children. We really enjoyed out time with the children who certainly seemed to enjoy our company (and the gifts we brought).
My wife, daughter and I were invited to the house of Dr. Rick Hodes for a wonderful Friday night dinner. Rick is an American-trained doctor who lives in Ethiopia, helping those who most need his help at the Mother Teresa Mission (among other things). He has adopted a number of the children he’s saved and pays for many of the children to go to school. The night we were there, there were about 20 kids at his house for dinner.
The Ethiopian people are extremely kind, considerate, helpful and friendly. They wanted to make sure that we enjoyed our trip, had good food to eat and learned about their culture. I look forward to going back.
Allan Stitt ::
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16 July 2008 |
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First, I know you’re used to seeing this blog written by Nayla Mitha. I’m very pleased to let you know that Nayla’s engaged, will be getting married later this week and will be moving to Ottawa to be with her new husband, Roger Beaudry. I want to publicly wish Roger an Nayla all the best. Nayla will be moving on to other things in Ottawa and Roger will continue his excellent work with the Stitt Feld Handy Group.
Last week I attended an online dispute resolution (ODR) conference in Victoria BC. One thing that was clear coming out of the conference is that ODR is coming. I’m sure we’ll be resolving disputes very differently 10 years from now than we are now, making use of the new technology. For example, we saw how one California-based mediator uses webcams to hold mediations with people in different locations. He sees everyone on his computer screen (and they see him) and he does his joint session with everyone there. When he goes into caucus, he shuts out one side and talks to the other. I see this becoming a very common process sooner rather than later. It’s obviously a lot less expensive than video-conferencing. I’m trying to learn more about the technology and I suspect we’ll be using it before long.
We’re also hoping to launch our own online dispute resolution product by the end of the year. We’ll be launching Chambersettle, a double blind bidding system. When people have a dispute, they can go to Chambersettle to make offers to each other. Each side will not learn of the other’s offer but will only be told if they reach or don’t reach a deal. They’ll have three rounds to make offers. If they don’t reach a deal but come close, they’ll be told they’re close and encouraged to make one more offer. It’s not a perfect system, of course, and won’t resolve all disputes, but it will be another option for people trying to put disputes behind them.
We’re right in the middle of the technology revolution and it’s exciting. There were 150 people at the ODR conference from all over the world. I’ll keep you advised.
Allan Stitt
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26 June 2008 |
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By Helen Burnett
Law Times, April 21, 2008
Alternative dispute resolution is reportedly catching on in Ethiopia-and it has a Canadian connection. Toronto’s Stitt Feld Handy Group and the Ethiopian Arbitration and Conciliation Centre have recently become partners to run training sessions in the East African country. So far in 2008, two have already been complete.
In February, the Canadian group traveled to Ethiopia to run a course to train members of the ombudsman’s office there, followed in March by a session for a human rights group. In July, the group is returning to teach people how to be arbitrators.
The partnership between the EACC, an independent body established by a group of Ethiopian lawyers, and the Stitt Feld Handy Group began with the EACC wanting to do a course in ADR, says Allan Stitt, president of the Stitt Feld Handy Group and ADR Chambers. The EACC visited the Canadian embassy in Ethiopia, who had heard of the Stitt Feld Handy training, and contacted the group, who then went there to do a few courses for them.
Following these first few training sessions, the group brought the EACC’s executive director, Woubshet Ayele, to Toronto a year and a half ago to show him how they run things at ADR Chambers and to help him with the administration of the centre. A document was then drawn up; with the two groups agreeing that they would work together as joint-venture partners to try to bring ADR to Ethiopia.
The group has also run courses in Trinidad, Barbados, the Bahamas, the U.K., Australia, Hong Kong, the Philippines, and around North America.
People from diverse occupations attend the courses, says Stitt, including lawyers, engineers, architects, construction people, women’s-rights advocates, social workers, family dispute resolution people, and union representatives. “A very wide-ranging people who are extremely keen and know that in other parts of the world there are new and different ways that people are finding dispute resolution processes that work, and they are extremely keen to become leading-edge and to lean what’s going on elsewhere,” he says.
“The groups that I’ve been involved in teaching there are the most respectful, most interesting, fun to be with, keen in the sense of wanting to learn, and enjoyable groups that I teach anywhere in the world,” he says.
While each course is different, says Stitt, the standard EACC course covers how to resolve conflict in an interest-based way, such as how to work with people, how to understand what they’re saying, and how to listen effectively. The general courses that Stitt Feld Handy Group runs for the EACC in negotiation and conflict resolution are usually two one-week sessions with two members of the Canadian group going over to lead the program. People who take the course want the skills for different reasons, says Stitt. “There are some people who are going into the smaller towns to help resolve disputes there and some people who are working in the construction industry right in Addis Ababa,” he says.
The courses are similar to those the group teaches in other countries as well, but Stitt notes that every country has cultural differences. For example, he notes that the challenges around domestic violence issues are “immense” in Ethiopia, and figuring out how to do family law ADR is quite different.
“You adapt what you’re doing to the situation, but the theories are basically the same,” he says. The group hears through the EACC that people are really taking the skills learned through the courses to heart and using them, and they are making a difference. “It’s starting to infiltrate the courts system, and I don’t mean that in a negative way. I mean that in a positive way,” he says. At the last course he attended, the country’s associate chief justice was there and spoke about how people are starting to use ADR skills to resolve disputes, and he certainly sees it as a “wave of the future” in Ethiopia. “It’s being used, I think, both in everyday life and as part of the formal litigation system. It’s really starting to take hold, starting to catch on,” he says.
“The good thing about being able to do the courses is that we get some advocates for the process who are starting to spread the word among people in Ethiopia.” The issue isn’t demand, in terms of people who want the skills, says Stitt, but an enormous challenge is that Ethiopia is the fourth poorest country in the world and many can’t afford to get training. “The only way that the training can happen is if we can get someone to basically, by and large, fund our experts to get there and stay there,” he says.
There is a local businessman in Ethiopia who is involved with the EACC and who funds the group’s accommodation when they are there, says Stitt, and there are various government programs that the centre is able to access to get funding for airfare. The Stitt Feld Handy Group donates its time. The EACC receives funding from the Canadian International Development Agency, as well as the Swedish International Development Cooperation Agency, as well as from Initiative Africa, the French Embassy (on a project basis), and recently from Japan’s embassy.
While the training continues, there may one day be other projects on the horizon for this partnership. Stitt says that his dream and the dream of the executive director of the EACC, a former lawyer, is to somehow figure out how to get the funding to establish a new law school in Ethiopia that teaches the rule of the law.
Radek Cecha ::
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15 May 2008 |
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Sarah Treleaven, Financial Post
Published: Saturday, March 15, 2008
Sarah Treleaven, Financial Post Published: Saturday, March 15, 2008
If meetings are widely considered a waste of time, that’s because, well, they can be a waste of time. Paul Godin, a mediator with Stitt Feld Handy Group in Toronto, says that too often meetings have no clear purpose, plan or outcome. “People are happy to talk about what’s wrong, what could be done, what should be done, but without ever committing themselves to a plan of action moving forward. Meetings can be hijacked by verbal chaos that makes people feel like pulling their hair out.”
Jeff Gibson is vice-president of consulting for the Table Group, a California-based company. He’s heard more than his fair share of hyperbolic statements about workplace meetings. “People often say to us that they’d really love their job if they didn’t have to go to meetings and manage people, which is really a little tragic. If you think about it, at a certain point in your career, what else do you do?” Continue reading this entry »
Radek Cecha ::
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28 April 2008 |
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As you may know, the Ontario Human Rights Commission is one of the many government bodies that offers mediation as process to help resolve the complaints that it receives. You may have also heard that there are going to be some changes to the way that the Ontario Human Rights Commission handles complaints. I was curious about the reforms and was able to dig up the following summary of the changes from the Ministry of the Attorney General’s website. Please click on the link below for more information. Continue reading this entry »
Nayla Mitha ::
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28 March 2008 |
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The Ethiopian Herald (National Section)
Friday February 29, 2008
Page 9
Addis Ababa – A 10-day training attended by officials of the Ethiopian Institution for the Ombudsman on Alternative Dispute Resolution (ADR) wound up at Ghion Hotel here yesterday.
After handing outs certificates to the trainees, Institution Chief Ombudsman with the Rank of Minister, Abay Tekle said that the training is so helpful to offer negotiation, mediation, and arbitration services for parties who would want to avoid courses of litigation which is cumbersome and costs much. He further said the members of the Institution would be able to conduct the ADR mechanisms effectively and efficiently in discharging their responsibilities.
The training was organized by the Ethiopian Arbitration and Conciliation Centre and Stitt Feld Handy Group.
Nigel Hudson ::
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7 March 2008 |
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We’ve all heard them: “I’m sorry to tell you this, and don’t worry, but . . . ”. Or, “I’m sure you’ll look back on this and think it was the best thing that ever happened.” I’m sure this kind of comment didn’t sound or feel true to you, whether you heard it or felt compelled to say it. In these types of situations–dismissals, performance problems, re-organizations, etc., the challenge is to deliver the message while maintaining the best possible relationship. Here are some ideas about making this two-pronged task easier.
Continue reading this entry »
Frank Handy ::
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8 February 2008 |
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Smyth v. Medical Advisory Committee of the Perth
2007 CanLII 46718 (ON S.C.) – November 2, 2007
Arbitration ruling (the “Ruling) – The parties agreed to have the issues pertaining to the Medical Advisory Committee’s denial of Dr. Smyth’s request for hospital privileges dealt with by way of binding and confidential arbitration – The Arbitrator’s Ruling supported the denial of his reappointment to the medical staff at Falls District Hospital – Dr. Smyth applied to have the Ruling set aside, arguing that the Arbitrator dealt with issues that went beyond the scope of the Arbitration Agreement – He submitted that the issues to be dealt with at the Arbitration were intended to be two narrow issues that were specifically reiterated in the Arbitration Agreement – The Respondents argued that the what was put before the arbitrator was the appropriateness of the Medical Advisory Committee’s recommendation and the broader issue of the disposition of Dr. Smyth’s application for reappointment – The Court disagreed with the Respondent’s position and found that the only two issues that were to be dealt with at the arbitration hearing were the two issues specifically reiterated in the Arbitration Agreement – Had the parties intended the scope of the Arbitration Agreement to include additional matters, specific wording, such as a basket clause, would have been included in it – The Ruling made by the Arbitrator clearly dealt with matters beyond the scope of the two specific issues set out in the Arbitration Agreement – The Ruling was set aside and a new Arbitration hearing on the two specific issues was ordered – Dr. Smyth was granted full hospital privileges pending the completion of the new arbitration hearing.
http://www.canlii.org/en/on/onsc/doc/2007/2007canlii46718/2007canlii46718.html
Nayla Mitha ::
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5 February 2008 |
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Condominium Corporation Failed to Follow Mandatory Mediation and Arbitration Provisions
Metropolitan Condominium Corporation No. 1143 v. Peng
2008 CanLII 1951 (ON S.C.) – January 25, 2008
Condominium Act (the “Act”) – Mandatory mediation and arbitration provisions – MTCC 1143 (the “Corporation”) alleged that Li Peng (a unit owner) conducted himself in a loud and disturbing manner, contrary to the Corporation’s Rules – Li submitted that he did not behave in an inappropriate manner that would have disturbed his neighbours – From May 2005 to January 2007, the Corporation sent Li eight letters complaining about his conduct, without response from Li – Continue reading this entry »
Nayla Mitha ::
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5 February 2008 |
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NOTEWORTHY CASES
Supreme Court of Canada Rules on Arbitration Clauses in Web-based Contracts
Dell Computer Corp. v. Union des Consommateurs
2007 SCC 34 - July 13, 2007
Web-based contract - Arbitration clause - Dell’s website had an error in pricing on it for 2 types of handheld computers - When Dell became aware of the errors, it blocked access to the order pages through it’s main website and posted a correction notice - However, a consumer (O. Dumoulin) was able to get into the page through a different route and ordered a handheld at the lower price - When Dell refused to honour Dumoulin’s order at the lower price, the Consumer Union and Dumoulin filed a motion to bring a class action against Dell - Dell applied for referral of Dumoulin’s claim to arbitration Continue reading this entry »
Nayla Mitha ::
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31 October 2007 |
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A Dedication Part 2 to Peter Dreyer & Nayla Mitha
By Tonia Robinson - Oct. 5, 2007
It’s good to be great!
It’s even better to feel great!
But when you meet two people who are
Exceptional at doing both