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The Stitt Feld Handy Group delivers training in negotiation, mediation, arbitration, alternative dispute resolution and communication skills, using the latest adult education techniques.  Our ADR, mediation, negotiation and dealing with difficult people courses are run in joint venture with the University of Windsor Law School.

Completion of the ADR, Advanced ADR, Applied ADR, Dealing With Difficult People Workshops and the online Negotiation and Difficult Conversations courses will give you an Executive Certificate in Conflict Management from the University of Windsor Law School.

The Stitt Feld Handy Group offers mediation and arbitration services through ADR Chambers.  The Group also provides negotiation advice, coaching services, and the design and implementation of conflict management systems.

Please choose your country to learn more about our negotiation course, our mediation course and our other services.

Online Training:

Negotiation Course :
Take a free demonstration and course tour.

Online negotiation course


Difficult Conversations Course :
Try a free demonstration.

Difficult conversations course


Test your Skills:
Try our negotiation and mediation web dramas and see how you do.

Online negotiation and mediation games


News and Articles:

Dealing with an Irrational Negotiator
“How can I negotiate with someone who is irrational?” It’s a common question from exasperated dealmakers, both novices and veterans alike. The answer, unfortunately, is not straightforward. There’s no ‘one size fits all’ when it comes to dealing with an irrational negotiator. All the negotiation methods you have been taught and all your well-planned [...]


How Does Stress Affect You in a Difficult Conversation?
In business and in our personal lives, we often have to engage in difficult conversations. These conversations can occur with those who we are familiar with, such as a colleague or friend. They may also be had with someone who we don’t know as well, like a customer. A constant that [...]


Ideas and Opinions:

Adventures in moving
Having just moved from Toronto to Oregon, it was a very interesting series of negotiations to get us there in one piece.


Online Dispute Resolution coming
Last week I attended an online dispute resolution (ODR) conference in Victoria BC. One thing that was clear coming out of the conference is that ODR is coming.



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