Since 1994, we have empowered over 60,000 executives and professionals across North America, Europe, Australia, Asia, and Africa with ADR training. Our training programs teach you how to resolve conflicts, negotiate superior deals, communicate with clarity, and enhance customer service and workplace coaching skills. Our practical and interactive courses are led by experienced instructors and coaches, ensuring you and your organization gain real-world, actionable insights.
Learn from experts. Our passionate faculty includes professional negotiation consultants, mediators, coaches, and facilitators. We practice what we teach to bring you the latest techniques.
Practise proven techniques for resolving disputes, having difficult conversations, and negotiating better deals that you can apply immediately in your real-world situations.
Boost productivity, cut costs, secure better deals and reduce human resource issues.
Whether your workplace is struggling with conflict, performance issues, difficult conversations, tough negotiations or difficult decisions, we can design customized training tailored to your needs.
Graduates of our public workshops and online courses receive a certificate of completion from the Schulich School of Law, Dalhousie University.
Discover how Stitt Feld Handy can elevate your organization. Contact us today to explore our training options and customized programs tailored to your needs.
Alternative Dispute Resolution
At this four-day workshop you will learn the framework for Principled Negotiation developed at Harvard and designed to allow you to negotiate win-win solutions and resolve difficult conflicts. You will also learn a 7-step process for mediating disputes. Both frameworks will allow you to save time, reduce costs and eliminate litigation while preserving valuable relationships.
Advanced Alternative Dispute Resolution
This four-day workshop builds on the skills you acquired in the Alternative Dispute Resolution Workshop such as rebuilding relationships after conflict, framing issues to promote problem solving and dealing with unreasonable people. It will improve your conflict resolution skills and give you the skills to mediate professionally or within your organization.
Applied Alternative Dispute Resolution
This multi-day workshop is the most challenging and most unique mediation workshop we offer. It is very hands-on and there are fewer lectures than in the other workshops. You will deal with complex mediation issues such as: use of pre-mediation caucuses, closing the gap between parties, dealing with ethical challenges and multi-party disputes.
Dealing With Difficult People
At this three-day workshop, you will learn how to handle difficult conversations and difficult people with skill and confidence by being more assertive and in control. You will also have the opportunity to complete the Myers-Briggs Type Indicator-Step II.
Become A Powerful Negotiator
At this three-day workshop, you will learn how to get results in negotiations. How do you get others to “buy-in”? How can you avoid creating long-term problems when you negotiate? How can you avoid being taken advantage of in negotiations without creating an impasse? Learn to succeed where others fail by gaining the practical skills that will work in the real world.
Effective Decision Making
At this two-day workshop, we will highlight frequent mistakes, examine optimal decision-making strategies, and engage in discussions about how to avoid common pitfalls encountered in decision-making processes.
Executive Certificate in Conflict Management
You can earn your Executive Certificate in under one year. There are only 15 days of in-class training, no exams and no essays. This Executive Certificate is targeted to working professionals and comprises the ADR, Advanced ADR, Applied ADR, and Dealing With Difficult People workshops and the Online Negotiation and Difficult Conversation courses.
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