Applied ADR

registation and payment link


October 30 - November 2, 2018
Presented by Elinor Whitmore


CAD $3475.00 + HST = $3926.75


"These more advanced cases presented a challenge for me that I needed. Throughout the course I was given suggestions on how to approach my problem areas using my particular mediation style. Excellent course."
Tammy Sheppard, Office Services Supervisor, City of St. John’s, St. John’s, NL, Canada

34 CPD Hours

The Applied ADR Workshop is the most challenging and most interesting workshop we offer.  There are eight difficult mediation role plays, which are all coached.  Additionally, you will apply the skills learned at the first two workshops and new skills that we will provide you to a problem that you are dealing with, either personal or work-related.  You will work individually with one of the instructors to find innovative ways to deal with the problem.  After the course, you will have the opportunity to sit in on a real mediation in Toronto with one of our mediators.  Unfortunately, we can only offer you the opportunity to observe a mediation in Toronto.

Upon completion of the workshop, you will receive a certificate from the University of Windsor, Faculty of Law.

Eight Mediation Role Plays

At the workshop, you will participate in 8 complex mediation role plays, each of which is coached. The role plays are followed by instructor-led debriefs on advanced mediation skills.

The role plays will cover important issues that mediators have to deal with, such as:

  • parties who withhold or mislead on important facts
  • obtaining closure
  • mediating complex issues and parties (including lawyers)
  • evaluative and facilitative styles
  • shuttle mediation techniques
  • pre-mediation meetings/caucuses
  • using caucuses effectively
  • mediating purely financial cases
  • working from and towards a draft agreement
  • handling harassment issues, racism, strong emotions, and entrenched history
We give participants the option to choose whether to do our traditional IPS exercise or our new Option of the Personal Mentoring Exercise.

(option A) Interpersonal Skills Exercise

During the workshop, you will do the International Skills Exercise (IPS). You apply your skills to a real problem that you are dealing with, either personal or work-related, and work individually with one of the instructors to find innovative ways to deal with the problem. You will be recorded and your recording will be reviewed with the instructor in a confidential setting. You then keep the DVD recording.

The skills you may wish to work on can include:

1. Remaining rational in the face of strong feelings

6. Improving a relationship in a negotiation

2. Expressing strong feeling appropriately

7. Speaking clearly in ways that promotes listening

3. Being assertive without damaging the relationship

8. Actively inquiring and listening

4. Dealing with unrepresented or unreasonable parties

9. Med/Arb issues

5. Ethical challenges for mediators and how to respond

10. Multi-party community mediation issues

(option B) Personal Mentoring Exercise

During the workshop, you will have a one-on-one session with an instructor. You will work on a negotiation, communication, and/or facilitation skill set of your choice (which will not be video-recorded). You will have the opportunity to practice those skills with reference to a challenging situation of your choice, using a number of tools that we will provide you. You will be shown new ways to exercise those skills effectively and will be given a chance to practise them. You will receive constructive instructor feedback on how to improve, and will be able to observe the instructor demonstrating tools and techniques relevant to the skills and problem chosen. Each participant will receive at least 1 hour and 20 minutes with the instructor one-on-one (if confidentiality is desired), and up to 2 hours and 40 minutes if working with a chosen partner (each person in the pair would have half the time to work on their problem, with the other partner present to contribute and share in the learning). Participants will leave with an action plan of new approaches to apply to their conflicts.

Observe a Real Mediation

After the course, you will have the opportunity to sit in on a real mediation with one of our mediators.

Because of the instructor-intensive nature of the Interpersonal Skills Exercise, the workshop is limited to 24 participants.

Note: The Applied ADR Workshop is designed for those who have already attended the Advanced ADR Workshop.

General Enquiries

If you have any questions about this course, click here to contact us.

Registration & Payment





A $150 discount applies if you register for both the ADR and Advanced ADR Workshops at the same time.

A 15% discount will apply if 5 or more people register from the same organization.

Cancellation Policy

A fee of 50% of the Workshop fee will be charged for cancellations made up to two weeks prior to the scheduled date for the workshop. The full fee will be charged for cancellations made less than two weeks prior to the workshop date or if participants fail to attend without notice.

A delegate substitution, with required prerequisites, is welcome, up to the workshop commencement date.

An administrative fee will be charged for a change in workshop dates of $250 + HST for the ADR Workshop, Advanced ADR Workshop, Become A Powerful Negotiator Workshop, Dealing With Difficult People Workshop, Mastering Difficult Conversations in Elder Care Workshop and Coaching For A Better Workplace, $500 + HST for the Applied ADR Workshop, and $150 + HST for the Winning Over Irate Customers Workshop, if the change is made in the 8 weeks before the workshop.