Participant Comments - Banking
"The opportunity to take the learning from the first two workshops and apply it while trying different approaches was very beneficial. I am very comfortable with the process now. Very impressed with the coach, particularly by the manner in which she handled a difficult situation during one of our mediations. Exceptionally well organized. Thank you."
Heather P. Suma, CIBC, Toronto, Canada
"Excellent variety, reinforcement, practice, delivery. Good shift between theory and practice."
Barbara Trieloff, CIBC, Toronto, Canada
"Excellent. I learned a lot. Very interesting. I learn best by doing so this workshop was perfect. Very well run and organized. Instructors were excellent. They allowed and encouraged a lot of participation from the class. They were very knowledgeable and comfortable with their roles and the subject. Great scenarios! Keep up the good work! Thank you."
Diane Thomas, Fairbanks North Star Borough, Fairbanks, Alaska, USA
"I learnt more in the workshop on ADR than in any workshop – interesting, inviting, and fun. Role plays were very effective and helpful. Hope to put what I have learnt to good use in my job, my community and family."
Hazel Highland, Caribbean Financial Services Corp., Christ Church, Barbados, West Indies
"Overall presentation was excellent. Both instructors were very effective and were able to respond well to the needs of the group."
Diana Wilson, Caribbean Development Bank, Bridgetown, Barbados, West Indies
"Met all my expectations: gave me the framework, theory and enough practice to show how ADR works. Enthusiastic and knowledgeable and obviously experienced instructors."
Mr. Geoffrey Matthews, World Bank, Washington, D.C., USA
"Well organized, very informative, educational and of immense value to me."
Jacqueline Caesar, Public Workers' Co-operative Credit Union Ltd.,St. Michael, Barbados, West Indies
"I have learned techniques regarding negotiations and mediations, interactive listening etc. The whole process of negotiation is now very simple, just as long as I follow the ‘7 elements’ of negotiation taught by The Stitt Feld Handy Group!"
Andrea Scott, Bank of Nova Scotia, Kingston, Jamaica, West Indies
"This course provided a great framework. All the instructors were very knowledgeable and effective."
Diane Weitzel, Canada Trust, Toronto, Canada
"This is the best course I have ever attended. The Hacker video was the best corporate video I have ever seen! I enjoyed the experience and I learned a lot. Excellent Instructors – intelligent, witty, good communication style. I will certainly be recommending this workshop. Thank you. I will be back for the Advanced Course!"
Karen Baltov, TD Bank, Employment Standards Dept. Group H.R., Toronto, Canada
"I really enjoyed the workshop. It was well organized. A good balance between theory and practical applications. Thanks for a well run, interesting course!"
Gloria Morrison, Canada Mortgage & Housing Corporation, Hamilton, Canada
"Covered a lot of material in a clear and concise way. Started the process for me of a whole new way of thinking about negotiating and resolving disputes."
Adrienne Campbell, Counsel, Employment Law Group, Bank of Nova Scotia, Toronto, Canada
