Participant Comments - Labour Relations
"The ADR process will assist in every aspect of life! The instructors were very helpful and the role plays that were used could easily be compared to ‘real life issues’."
Roland Bernard, Oilfields Workers’ Trade Union, San Fernando, Trinidad and Tobago
"It’s a must for union or labour people. I would highly recommend it."
Patrick Romano, Ministry of Legal Affairs, Consumer Affairs Division, Port of Spain, Trinidad and Tobago
"This workshop placed me in roles/situations I normally would not be in, ADR opened my mind to new skills and content. Very effective. "
Yvette Morrison, Public Officers' Union, Nassau, Bahamas
"The facilitators were excellent. Their styles were such that the participants grew more confident."
Donald E. McKenzie, Union President, The National Insurance Board, Nassau, Bahamas
"The role playing was a most beneficial exercise to develop skills as a negotiator and fair and rational person."
Leslie Lightbourne, Trade Union Congress, Freeport, Bahamas
"Caliber of instructors was first rate and the methodology of role plays and thorough debriefing made for a far richer learning experience than simply being presented with theoretical information. I’ve been wanting to learn about ADR for sometime and have watched SFH Group gain a reputation as leaders in ADR training since the mid 90’s."
Allen Orth, Labour Negotiator, Kitchener, Ontario, Canada
"One of the best workshops I have ever attended. It was relevant to the type of work I do and has provided me with a lot of skills / techniques."
Eddie Feehan, Labour Relations Commission, Dublin, Ireland
"My measure to judge the effectiveness of a course is whether my expectations were met – in this course I would answer ‘most definitely.’"
James Miller, Ontario Hydro, Courtright, Ontario, Canada
"The workshop provides a well structured, lively and interesting learning experience. The instructors were all dynamic, knowledgeable, quick-minded and very effective."
Richard Laniel, Richard Laniel & Associates Inc., Orleans, Ontario, Canada
"A very enjoyable, stimulating and informative workshop. Great energy. Wonderful sharing of knowledge and professional experiences."
Frances O’Connor, CGU Workers Compensation, Melbourne, Australia
"The course was educational and enlightening. The facilitators were knowledgeable and able to convey their message well."
Lance Waine, Canada Post Corporation, Toronto, Ontario, Canada
"I would recommend the ADR workshop without hesitation as an excellent learning and development exercise."
Bob Grosse, Civic Service Union 52, Edmonton, Alberta, Canada
"Good defined structure by which to approach the mediation process."
Roman Szkilnyk, General Motors of Canada Ltd., Oshawa, Ontario, Canada
"I feel enlightened and my confidence in doing effective negotiation has been heightened. I appreciated the high degree of professionalism."
Chris Bosch, Christian Labour Association of Canada, Mississauga, Ontario, Canada
"I took away lots of information to think about and then try to apply to real life."
Doug Porter, Association of Postal Officials of Canada, Toronto, Ontario, Canada
