Participant Comments - Banking
"Excellent! Very practical – focused real life situations."
Kathy Ann Hogan, Central Bank of Trinidad and Tobago & Tobago, Port of Spain, Trinidad and Tobago
"Excellent! There haven’t been many programs I’ve attended where I have been given as much practical learning as I have in this one. The practical exercises and role plays were superb for improving skill level of the participants. Really great job!"
Misty Dorman, Scotiabank, Port of Spain, Trinidad and Tobago
"Though taking such active participation in a workshop is out of character for me, the nature of this workshop is so interactive that I was forced to be very active. To my surprise, I thoroughly enjoyed it. I have learned some of the essential tools to effect a successful negotiation and mediation. The instructors had great ability to project and to elicit feedback. They were knowledgeable and experienced."
Joanne Dasent, Central Bank, Port of Spain, Trinidad and Tobago
"Methodology, content, facilitators were excellent! Material will be an excellent resource in every facet of life."
Sylvia Carey, Central Bank of the Bahamas, Nassau, Bahamas
"The workshop went beyond my expectations! The techniques learned in this course will assist me in every aspect of my life. I will recommend this course to other persons. The approach to presentation of the topics is very interactive. No two sessions are alike, hence the participant maintains a high level of interest throughout. Learning through observation and practice was very effective."
Carol Edey, City of Bridgetown Co-operative Credit Union Ltd, Bridgetown Barbados
"Excellent! The course material and role plays were not only effective but also very practical. The timing and punctuality of the instructors ensured that maximum results were obtained during each session. The workshop re-aligned my thinking as it related to conflict, from one of a defensive or adversarial approach to one of openness. The information highlighted the intrinsic value of mediation as opposed to taking harsher actions. I learned how to get to the root of the problem rather than simply addressing the symptoms. Both instructors were extremely affable and were very effective. They were able to clearly establish the parameters of the workshop without being offensive. A sense of humor and camaraderie resulted in a level of comfort that promoted participation. Both instructors were a repository of practical experience and reports that augmented the material under review."
Creig Jones, City of Bridgetown Co-operative Credit Union, Ltd, Bridgetown, Barbados
"This was the best course I’ve ever taken. Excellent value. Role plays were exceptional!"
Annette Gearing, Bank of Montreal, Toronto, Ontario, Canada
"I applied the techniques and focused on the preparation and it produced immediate results - successful resolutions."
Bruce Bellefeuille, CIBC, Toronto, Ontario, Canada
"You walk away having already practiced the theory. Great learning experience!"
Karen Lablans, Scotiabank, Toronto, Ontario, Canada
"Not attending this course would be detrimental to anyone’s career. Everyone can use this course information in any environment."
John Winsor, TD Bank Financial Group, Toronto, Ontario, Canada
