Our Training

Experience has taught us that the best way for people to develop negotiation, mediation and communication skills is through practice and interactive exercises, rather than lectures. Our workshops in Trinidad & Tobago involve a combination of real case studies, thought-provoking discussions, group exercises, lectures, demonstrations, and videos. Our training is focused, practical and immediately applicable. We use coaches to give you immediate and personalised feedback.  At the end of each workshop, you will leave with a binder of reference materials, a Certificate (ADR Workshops - University of Windsor Law School Certificate, Dealing With Difficult People - Stitt Feld Handy Group Certificate), and a host of new skills.

Under the guidance of our leading international negotiation and mediation trainers, you will hone your skills in an environment that offers the opportunity for intensive practice and self-analysis.  Our joint ADR and Advanced ADR/Mediation Programmes are accredited by the Mediation Board of T&T.

Our Faculty

All members of the Stitt Feld Handy Group are mediators, facilitators and trainers who offer training in the Caribbean, Canada, the United States, Europe, Asia, Middle East, Africa, and Australia.  We have trained over 25,000 people worldwide. Many members of the Stitt Feld Handy Group studied negotiation and mediation at Harvard.  In the Caribbean, one of our lead instructors is Peter Dreyer, who is a certified mediator in Trinidad & Tobago.  Learn more about our trainers.

Who should attend?

The Alternative Dispute Resolution (ADR) Workshops are designed for people who negotiate and deal with disputes, either their own or those of others. Managers, HR professionals, government employees, businesspeople, consultants, team leaders, educators, health care professionals, lawyers, accountants, union and management representatives, people who resolve employee issues or complaints, people who want to be professional mediators, and others who negotiate or deal with conflict can all benefit from attending.

The Dealing with Difficult People Workshop is designed for people who have to deal with difficult people or difficult issues.  Human resource managers, team leaders, educators, consultants, customer service representatives and people who negotiate will all benefit from this workshop.

Please visit our participant experiences page to read about how our training has benefited others.

Dealing with Difficult People (3 days)

• USD $1,350

Dealing with difficult people and discussing difficult issues is perhaps the toughest job you perform every day!

At this 3-day workshop you will learn techniques to handle difficult conversations and difficult people with skill and confidence. You will be given opportunities to practice learned skills in a variety of contexts so that the skills can become second nature. You will also be given the opportunity to practice a particular difficult conversation that you select. You will have the opportunity to complete the Myers-Briggs Type Indicator-Step II* and receive a customized 18 page report containing valuable insights into your personality type and the personality types of others.  Read on...