Our Training

Experience has taught us that the best way for people to develop negotiation, mediation and communication skills is through practice and interactive exercises, rather than lectures. Our workshops in Trinidad & Tobago involve a combination of real case studies, thought-provoking discussions, group exercises, lectures, demonstrations, and videos. Our training is focused, practical and immediately applicable. We use coaches to give you immediate and personalised feedback.  At the end of each workshop, you will leave with a binder of reference materials, a Certificate from the University of Windsor Law School, and a host of new skills.

Completion of the ADR, Advanced ADR, Applied ADR, Dealing With Difficult People Workshops and the online Negotiation and Difficult Conversations courses will give you an Executive Certificate in Conflict Management from the University of Windsor Law School.

Under the guidance of our leading international negotiation and mediation trainers, you will hone your skills in an environment that offers the opportunity for intensive practice and self-analysis.  Our joint ADR and Advanced ADR/Mediation Programmes are accredited by the Mediation Board of T&T.

 
"We effectively used the principles and concepts from the ADR workshops to radically alter our traditional competitive mode of wage and salary negotiations with the Trade Union. Though the Trade Union initially displayed reluctance to engage in the process, they eventually came along and our negotiations were amicably settled via ADR. Our relationship with the Trade Union has also improved as a result. There is now a greater level of trust for both our groups."
Vernon De Leon, Unilever Caribbean Ltd, Champ Fleur, Trinidad & Tobago
 

Our Faculty

All members of the Stitt Feld Handy Group are mediators, facilitators and trainers who offer training in the Caribbean, Canada, the United States, Europe, Asia, Middle East, Africa, and Australia.  We have trained over 25,000 people worldwide. Many members of the Stitt Feld Handy Group studied negotiation and mediation at Harvard.  In the Caribbean, one of our lead instructors is Peter Dreyer, who is a certified mediator in Trinidad & Tobago.  Learn more about our trainers.

Who should attend?

The Alternative Dispute Resolution (ADR) Workshops are designed for people who negotiate and deal with disputes, either their own or those of others. Managers, HR professionals, government employees, businesspeople, consultants, team leaders, educators, health care professionals, lawyers, accountants, union and management representatives, people who resolve employee issues or complaints, people who want to be professional mediators, and others who negotiate or deal with conflict can all benefit from attending.

The Dealing with Difficult People Workshop is designed for people who have to deal with difficult people or difficult issues.  Human resource managers, team leaders, educators, consultants, customer service representatives and people who negotiate will all benefit from this workshop.

Please visit our participant experiences page to read about how our training has benefited others.

Tips to prepare for a negotiation 

 
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Alternative Dispute Resolution (4 days)

  • USD $2,100

At the 4-day ADR Workshop you will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate disputes.  You will develop the practical skills and techniques you need to resolve disputes effectively and with confidence.  This interactive workshop will give you the tools to manage conflict constructively in the workplace and at home.  Each mediation case study is supervised by an experienced mediation coach allowing  for personal feedback. Read on...

Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

CITYDATEPRESENTER  
Port of Spain October 31 - November 3, 2017 Peter Dreyer
Oliver Martin
course details register

Advanced Alternative Dispute Resolution (4 days)

  • USD $2,425

The 4-day Advanced ADR Workshop builds on the skills you acquired in the ADR Workshop.  It is designed for those who want to improve their dispute resolution skills, become mediators professionally, or mediate within their organisation.  Each role-play is supervised by an experienced mediation coach allowing for personal feedback. Our joint ADR and Advanced ADR/Mediation Programmes are accredited by the Mediation Board of T&T.  Read on...

Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

CITYDATEPRESENTER  
Port of Spain April 4 - 7, 2017 Peter Dreyer course details register

Applied Alternative Dispute Resolution (4 days)

  • USD $2,800

In the Applied ADR Workshop, you will participate in eight complex and coached mediation role plays.  You will also have a one-on-one session with an instructor.  You will work on a negotiation, communication, and/or facilitation skill set of your choice.  Read on...

Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

CITYDATEPRESENTER  
Port of Spain December 5 - 8, 2017 Peter Dreyer
Oliver Martin
course details register

Dealing with Difficult People (3 days)

  • USD $1,800

Dealing with difficult people and discussing difficult issues is perhaps the toughest job you perform every day!

At this 3-day workshop you will learn techniques to handle difficult conversations and difficult people with skill and confidence. You will be given opportunities to practice learned skills in a variety of contexts so that the skills can become second nature. You will also be given the opportunity to practice a particular difficult conversation that you select. You will have the opportunity to complete the Myers-Briggs Type Indicator-Step II* and receive a customized 18 page report containing valuable insights into your personality type and the personality types of others.  Read on...

Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

CITYDATEPRESENTER  
Port of Spain April 26 - 28, 2017 Oliver Martin course details register
Port of Spain October 11 - 13, 2017 Peter Dreyer
Oliver Martin
course details register

Winning Over Irate Customers

  • USD $575

At this high impact workshop for front line staff, you will learn techniques that will allow you to handle really challenging customer service situations with confidence.  You will experience a range of practical and interactive discussions, exercises and role plays that will give you new and effective tools for dealing with difficult conversations and people.  Whether managing a problematic customer or having more productive conversations with fellow staff, this course will give you the core tools you need. You will have opportunities to practice learned skills in a variety of contexts so that the skills can become second nature.  Read on...

 

Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

CITYDATEPRESENTER  
Port of Spain April 24, 2017 Peter Dreyer
Oliver Martin
course details register
Port of Spain October 9, 2017 Peter Dreyer
Oliver Martin
course details register

Discounts

  • A 15% discount will apply if 5 or more people register from the same organisation.
  • A $150 USD discount applies if you register for both the ADR and Advanced ADR Workshops at the same time.  If there is no Advanced ADR Workshop held in Trinidad&Tobgo, please see our registration page to find the Advanced ADR workshops nearest you.

 

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