Conflict and Dispute Resolution Programs in Trinidad and Tobago

The Stitt Feld Handy Group is an Alternative Dispute Resolution firm specializing in professional development training and dispute resolution services.

We were recently featured in Maclean's Magazine.  It is a short article about the benefits of proper conflict management skills.  You can view the article here.


The Stitt Feld Handy Group conducts four-day public workshops on negotiation, mediation and dispute resolution (ADR), three-day public workshops on Dealing with Difficult People, and one day workshops on Customer Service.  We use an interactive approach, as participants learn by doing rather than by listening to lectures.  We strive to give our workshop participants the skills and confidence to Expect Success.

We have trained over 34,000 people in mediation, negotiation and communication skills.  Our workshops are conducted in North America, Europe, Africa, Australia, and Asia.  We have held workshops in Trinidad & Tobago since 1999.

Upon completion of our public ADR  and Dealing With Difficult People workshops, participants earn a Certificate from the University of Windsor, Faculty of Law (Canada).  Our ADR workshops are accredited by The Mediation Board of T&T.

We design and conduct customised workshops for clients in both the private and public sectors.  We work closely with our clients to develop a curriculum that works for them.  We offer a broad range of customised professional development programmes, including negotiation, mediation, and dealing with difficult people.

The members of the Stitt Feld Handy Group are alternative dispute resolution trainers, mediators, arbitrators, and negotiation consultants.

"I learned how to handle confrontational situations. I am now able to deal with people in a way so we both gain from the experience. I am now able to negotiate better deals for my organization. I have developed better relationships with suppliers and it is benefiting the organization"
Beryl Homer-Jonhn, Quality Redirect Services Ltd., Morvant, T&T

ADR Services

We offer a variety of conflict resolution services in Trinidad & Tobago, including mediation, arbitration, negotiation consultation, ADR system design, and investigation services. Peter Dreyer is the Stitt Feld Handy Group’s lead ADR associate in T&T. Peter is a Toronto-based mediator, negotiator, trainer, and investigator.  He has facilitated ADR training in both the private and public sectors in Canada, the Caribbean, England, Australia and the United States. Peter is also a Certified Mediator in T&T.

Online Training:

Negotiation Course
Take a free demonstration and course tour.

Online Negotiation Course


Difficult Conversations Course
Try a free demonstration.

Difficult conversations course


Test your Skills:
Try our negotiation and mediation web dramas and see how you do.

online negotiation and mediation games


News and Articles:

Aboriginal organizations seeking funding from third party sources can take a page from the negotiator’s book to get better results. Many aboriginal groups negotiate funding arrangements with a variety of third party sources (“Funders”) such as the federal and provincial governments, companies negotiating impact benefit agreements and other interested organizations. Funding arrangements relate to all [...]


Public and private entities worldwide are increasingly using conflict management and dispute resolution procedures as a standard way of handling a wide variety of costly and disruptive conflicts, from legal or quasi-legal cases to workplace struggles to simple product and service complaints. Practical guidelines for designing and redesigning dispute resolution systems are increasingly necessary if [...]


Ideas and Opinions:

Adventures in moving
Having just moved from Toronto to Oregon, it was a very interesting series of negotiations to get us there in one piece.


Online Dispute Resolution coming
Last week I attended an online dispute resolution (ODR) conference in Victoria BC. One thing that was clear coming out of the conference is that ODR is coming.