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Online Negotiation Course

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The Stitt Feld Handy Group Online Negotiation Course gives you 24-hour access to an on-line learning environment. From the comfort of your home or office, you can experiment with different negotiation approaches, learn by doing, and receive immediate feedback.

Course Description
Learning Objectives
Who Should Enroll?
Course Tour & Demonstration
Testimonials
Certificate Information
Fee & Registration

Sign up today to become a more effective negotiator and earn a University Certificate!

"The course is excellent. It is very challenging! I have found that I have actually been using the techniques taught in this course. Very applicable in my everyday life and work. I especially liked the interactive nature of the course that kept me engaged. I was always looking forward to the next scenario, to see what was coming next. Humorous too!"
Gerard Bergin, Scotiabank, Mississauga, ON, Canada

Course Description

The course is made up of 8 modules, 7 of which are simulated negotiations that you will conduct with animated computer characters.

The characters make statements, ask questions, use difficult tactics, express strong emotions, and otherwise create difficulties for you.

You will have to react to what the character says, answer questions, ask other questions, and try to negotiate the best deal. If you do not negotiate the best deal, you will be told why and asked to try again. If you get stuck, a "help" feature will point you in the right direction.

In the simulated negotiations, you can experiment and act in ways that you would never consider in the real world. You will learn not only from your successes, but also from your 'failures'.

Once you have negotiated the best deal, you will be able to review Notes setting out the theory of why a particular approach was successful and discussing how the concepts you have used can be applied in the real world. The Notes also provide tips for future negotiations. You will be able to download all 67 pages of the Notes at the end of the course and therefore have a short book to keep as reference material.

The material taught in this course is based on the material presented in the three-day Stitt Feld Handy Group public Negotiation Workshop.

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"The interactive exercises were excellent. The characters' reactions were very realistic. I thought I was a good negotiator before your course, but I learned how to fix weaknesses I hadn't recognized, and new techniques to make my skills even sharper"
Bridget Arena, Corporation of the City of Sacramento, Sacramento, USA

Learning Objectives

The course will teach you:
  • the difference between positional and interest-based negotiation
  • what your negotiation tendencies are
  • when to say yes and when to say no
  • how to negotiate as part of a team
  • how to deal with difficult and deceptive negotiators
  • strategies for making a cold call - initiating a negotiation
  • how to negotiate with an inflexible bureaucrat

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Who Should Enroll?

Anyone who negotiates can benefit from this course, - executives, managers, professionals, sales agents (e.g., real estate and other high value transacting), entrepreneurs, customer service representatives, educators, and administrators will all become more effective in their jobs and will be more persuasive after taking this course. Please visit our accreditations page to find out if you are entitled to any continuing education credits.

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Course Tour

Have Angie, our virtual guide, walk you through our 8 modules.
Start the Tour





Course Demonstration

Try out our demonstration module, "The Print Shop". You'll try to sell Bill Gimel some valuable nature prints for the best price.
Start the Demonstration





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Certificate Information

Upon completion of the course, you will be awarded a Certificate from the University of Windsor Law School.

Your certificate can easily be printed from your computer.

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"It forced me to think out of the box and to move away from deep-seated notions on how to deal with difficult people or to approach certain types of negotiations."
Wayne Hayde, United Nations Mission of Support in East Timor (UNMISET), Australia

Course Fee & Registration

The cost of the course and certificate is $199USD ($199CAD+ Taxes in Canada).

You can register on-line with our secure credit card processing or you can register by fax or by phone. Please visit the appropriate registration page below to sign up for the course.

  • Canada please register here.
  • United States please register here.
  • Caribbean please register here.
  • South America please register here.
  • Australia please register here.
  • Asia please register here.
  • Europe please register here.
  • Africa please register here.

If you wish to purchase bulk licenses or require more information, please contact michael@zap.ca.

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"The structure and learning processes used in the course were first-rate and ensured a steady build-up of knowledge and skills throughout the course. The supporting notes are an extremely valuable resource. I liked the explanations at points when the negotiation strategy chosen was not the optimal, and the summary once the negotiation had been successfully completed."
Graham Barkus, The Effective Dialogue Group, Hong Kong

Online Negotiation Training | Difficult Conversations Course | Mediation Course | Alternative Dispute Resolution