Participant Stories - Dealing with Difficult People

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"The course served as a reminder of appropriate communication skills, listening/analyzing and delivering a message. The ability to communicate effectively is a very powerful tool."
Doug McNutt, H&R Transport, Mississauga, Canada
 
"The Stitt Feld Handy Group workshops were very valuable in exploring techniques and practices of mediation and interest-based discussions and negotiations. As a professional mediator and educator in the field of conflict management I continuously refer to the material presented as a constant source of ideas and guidance."
Paul Beaudry, Public Works and Government Services Canada, Gatineau, Canada
 
"Very innovative; interactive and relevant."
Anthony Gafoor, Judge, Tax Appeal Board, Port of Spain, Trinidad and Tobago