Participant Comments - Health Care

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“This course was excellent - the skills and principles taught were clear and easy to follow. The role plays were an excellent, non-threatening way to practice and build upon the skills that were being taught. There were lots of opportunities to ask questions and debriefing the negotiations afterwards was very helpful. This workshop provided a clear framework to use and identified my natural negotiation style. The instructors were excellent – very respectful of the participants. They were very knowledgeable and good at stimulating discussion. I also appreciated their sense of humor.”
Helen McLellan, Trillium Health Centre, Mississauga, Ontario, Canada
 
“The role playing and coaching were very effective tools in the course. There was a good opportunity to negotiate with different types of personalities and people.”
Sarah Rothwell, North York General Hospital, Toronto, Ontario, Canada
 
“I found the course professional, very well presented, and the material was useful, understandable and practical. The personal coaches were very valuable.”
Fraser Cutler, President, Swiss Re Life and Health Canada, Toronto, Ontario, Canada
 
“This workshop did an excellent job of breaking down the process of negotiation. It also gave practical ideas on how to prepare for negotiation situations. I didn’t realize how important preparation really is. I liked the role plays because they really reinforced all the principles being taught and gave me much more confidence in my skills. It showed me that negotiations don’t have to be difficult.”
Stephanie Banfield, Swiss Re Life and Health Canada, Toronto, Ontario, Canada