"I found it really helpful and very informative. The instructors were both helpful, approachable and knowledgeable."
Cherie Booth Q.C., Matrix Chambers, London, England
“Brilliant! Very engaging! You got it right!”
Lisa Griffith, HR consultant, Country Fire Authority, Victoria, Australia
"I felt that the workshop opened my eyes to how mediation actually works in practice. I enjoyed the workshop and learned a great deal."
Edward Hobson, London Maritime Arbitrators Association, London, England
"This was one of the best professional education experiences of my life. I wish I had done this ten years ago. Thorough organization and profoundly valid theory. Despite my thirty years of experience, this program proves you really can teach even an old dog new tricks. For the first day, I thought the Stitt Feld Handy Group people were nuts but by the end of Day 2; I received the epiphany that they and this program are brilliantly conceived."
John Allen, Varnum. Riddering, Schmidt & Howlett LLP, Kalamazoo, Michigan, USA
"Just superb! The best workshop I can recall attending. Challenging and sophisticated. I gained valuable, usable skills."
Michelle Chavis, City of Scottsdale, Arizona, USA
"One of the best workshops I have ever attended. It was relevant to the type of work I do and has provided me with a lot of skills / techniques."
Eddie Feehan, Labour Relations Commission, Dublin, Ireland
“Active and lively course. Principled negotiation easy to remember, therefore likely to be used. Role plays were enlightening opportunity to practice the theory and try different things.”
Danielle Fischer-Lebailly, Mars/ Masterfoods, Haguenau, France
"Very professional, comprehensive, able to address a diversity of professional interests. Very well run."
Pascale Baelde, The University of Canberra, Canberra, NSW, Australia
"Your use and understanding of teaching pedagogy is exceptional. Both the content and structure were exceptional. Faculty was informative and entertaining. The instructors were outstanding. Never have I attended a better-organized or effective learning experience!"
Jolene U. Schillinger, New England College, Henniker, NH, USA
"Facilitators were skilled, knowledgeable, interesting. The materials were excellent. The workshop fine-tuned my negotiation skills and gave me tools and guidelines that can be put to practical application. The workshop was informative, effective, far from boring, and fun."
Jane Callahan, Callahan Consulting Services, Peoria, AZ, USA
"It was captivating, the presentation style was snappy and kept the energy levels high. The facilitator was approachable and instilled confidence. Very practical."
Iona Valent, Woolloongabba Community Care Inc., Wooloongabba, QLD, Australia
"Met all my expectations ie. gave me the framework, theory and enough practice to show how ADR works. Enthusiastic and knowledgeable and obviously experienced instructors."
Geoffrey Matthews, World Bank, Washington, D.C., USA
"Excellent course design. Stimulating. Learned heaps."
Lindsay Woods, Australian Broadcasting Corp (ABC), Melbourne, VIC, Australia
"A very timely exercise, very educational and a seminar that I needed and will make excellent use of in my day-to-day activities as a union president and as a manager. [The workshop] was informative, interesting and fun. Very well presented and executed. I have learned a whole lot and feel better equipped in handling any dispute. Excellent job, well done!"
Gregory Collie, The Public Managers Union, Nassau, Bahamas
"The course provided a clear structure to a process that "just happened" before. The tools will be helpful to get a better result in the bargaining process."
Mr. Jim Lukaszewicz, Anheuser-Busch Inc., St. Louis, MO, USA
"Facilitators gave useful and practical "how to's". They were knowledgeable with excellent presentation skills."
Ms. Jacqueline Holmes, American Electric Power Co., Columbus, OH, USA
"Previous experience has made me a 4-day - course-cynic. What I found different about this course is: 1. Presented an approach not a template. 2. Very practical 3. I feel that I walked away having really learnt new skills."
Gavin Samuels, Merck Sharp & Dohme, South Granville, NSW, Australia
"An enjoyable, challenging four days. Feel that will be practical for me. Good content, great resource material."
Graham Manson, Nike, Biggera Waters, Australia
“The course was very well conceived and executed. The lectures were excellent. The exercises and debriefings with the coaches were very useful in order to clarify concepts and problems that might arise in real mediation situations. The instructors are very competent and clear in the group discussion and in their sharing of experiences.”
Frederico José Straube, Câmara de Comércio Brasil Canadá, São Paulo, Brazil
“I found it well structured, prompt and efficient, well focused and directed. I liked the role play structure and the directed feedback from the instructors, who were highly effective and engaging.”
Colm Lyons, Equity House, Taunton, Somerset, England
"The days were packed with interactive exercises and role-plays that lets one see and try first hand the theories taught in class."
Ms. Ramona Vincent, ALLTEL, Twinsburg, OH, USA
"The knowledge of the facilitators was tremendous. Very stimulating - a very worthwhile experience."
Veronica Belgrave, Public Management Consulting Division, Port of Spain, Trinidad & Tobago
"It was intense and detailed. Extremely informative. Is of great assistance to both managers and employees."
Ramchand Lutchmedial, Industrial Court, Port of Spain, Trinidad & Tobago
"The instructors were excellent, patient, facilitative and extremely understanding. Excellent double act. This course is certainly a ï¿1⁄2life skillï¿1⁄2 and relevant to many issues in day-to-day life, as well as in the more obvious cases of potential litigation."
Andrew Miles, Smiles Design Limited, San Fernando, Trinidad & Tobago
"Excellent course - I have taken other similar training and this course as all aspects far superior."
Ms. Wendy S. Rosett, Shaker Heights Municipal Court, Shaker Heights, OHIO USA
"I loved it. It gave me a superb overview of ADR and helped me understand negotiation and mediation on a deeper level. Instructors were excellent."
Jasmine Dhillon, Royal & Sun Alliance, Australia
"This was a fantastic course and I benefited enormously from participating. The presentation, material, and skills of the facilitators were excellent."
Gary Jacobson, The Spastic Centre of NSW, Sydney, NSW, Australia
"Excellent material. Very well planned. Encouraged and enabled development of skills in an atmosphere of constructive feedback."
Claire Tanswell, The Walter and Eliza Hall Institute of Medical Research, Parkville, VIC, Australia
“I came into the workshop with a different view of mediation and negotiation. I am now conscious of the need for this process. I learned many things. It was never boring and within four days all areas were covered. I liked the role playing and that everyone had a chance to be in each role. Coaches giving feedback was also useful. The instructors were very effective and I enjoyed the stories used to illustrate the various points.”
Marlene Hewitt, Ministry of Industry and International Business, St. Michael, Barbados
“I found that hearing from different trainers with varying styles and negotiating with a number of different participants in the group provided a learning experience on the different styles, positions, generations and cultural factors that can influence a negotiation. Good overview at the beginning, the surprises were excellent and stretched my learning. Instructors were all excellent, most enjoyable and receptive. Excellent translation of skills into practice.”
Michelle St. Jane, KAIROS Philanthropy, Warwick, Bermuda