"The content was very practical and helpful - definitely the content and framework I was hoping to walk away with. The instructors were excellent. They were very approachable in their demeanour and good at answering questions. Very firm in keeping with the timing which is very respectful."
Terrence McMahon, Corp. Director HR, Grey Bruce Health Services, Owen Sound, Ontario, Canada
"I enjoyed the volume and variety of the mediation sessions. The role plays were very beneficial to my overall learning experience. The instructors were excellent. They were professional and quite knowledgeable in the areas of ADR and mediation. All of the coaches also provided very good feedback."
Jennifer Watton, HR Manager, Western Health, Corner Brook, Newfoundland, Canada
"Doing the case studies helped immensely in the learning process. There was a good mixture of instruction, lectures, role playing and debriefs."
Cassandra Fehrman, HR, Ontario Power Generation, Courtright, Ontario, Canada
Mark Stones, Director of Human Resources, Avis Budget Group, Etobicoke, Ontario, Ganada
"When I first registered for this course, I had no idea I was going to learn as much as I did!"
Sylvie Chouinard, Human Resources Generalist, National Research Council Canada, Ottawa, Ontario, Canada
"Very challenging! I found all of the instructors to be very professional. The role plays were excellent learning tools."
Barbara Pimiott, HR Manager, Goverment of Nunavut, Igloolik, Nunavut, Canada
"Great information with a lot of opportunity to practice new skills. I liked the feedback as well from the instructors and coaches."
Larry Piccinin, HR Manager, Kawartha Pine Ridge District School Board, Peterborough, Ontario, Canada
"The facilitators were informative, engaging and well versed in ADR. Their real life experiences were applied to the learnings very effectively."
Susan Lisi, HR Manager, Whitby, Ontario, Canada
"I have never attended a workshop where I learned so much. This process is outstanding and the chance we had to actually practice what was being taught was a very good learning tool."
Marilyn Keene, HR Manager, Samco Machinery Limited, Toronto, Ontario, Canada
"Very helpful in understanding the process of mediation. Loved the handouts."
Ann Sapingas, Senior HR Policy & Project Specialist, Hospital for Sick Children, Toronto, Ontario, Canada
"Very dynamic, skilled, experienced presenters. Good content. Great emphasis on the seven elements. Valuable for all circumstances."
Christopher Warburton, Vice President, Algonquin College, Ottawa, Ontario, Canada
"Very informative and educational course. Super cross section of participants and everyone was engaged and interested."
Andrew Lamont, HR, Agriculture & Agri Food Canada, Winnipeg, Manitoba, Canada
"Lots of practice to help confirm the steps in the negotiation and mediation process. I enjoyed the development of the skills as the course progressed each day."
Jenifer Hundleby-Antony,HR, Agriculture & Agri Food Canada, Guelph, Ontario, Canada
"I enjoyed the pace and workload of this course. I also appreciated the different perspectives I gained form each of the coached debriefs. All of the instructors were great! The learnings were effective and positive."
Wayne Smith, HR, Alliance Atlantis, Toronto, Ontario, Canada
"I found the diversity in backgrounds of the participants in the class really interesting and valuable. The content is great and I really feel that I am leaving today with tools that I can tale back to my job."
Jennifer Buckley, HR, Bell Canada, Mississauga, Ontario, Canada
"The presenter created a good and safe atmosphere which generated good discussion and information exchange while allowing you to feel safe to share ideas and/or ask questions. There was plenty of opportunity to practise the skills. Great group of participants. Loved the role plays!"
Susan Peter-Weeks, HR, Ottawa-Carleton District School Board, Ottawa, Ontario, Canada
"This course is so well laid out and organized. The case studies assisted the learning points a great deal and helped me to retain the learning, which is very important. Truly talented instructors."
Delann Chard, HR, Ontario Power Generation, Pickering, Ontario, Canada
"Being new and unfamiliar with the concept of negotiation and mediation I found this course extremley helpful in increasing my knowledge and skills. The balance between role plays and lectures really helped. This course has increased my confidence in dealing with situations in everyday life. The instructors knowledge was vast and their presentation and interpersonal skills enhanced my learning and enjoyment of the workshop."
Courtney Harbord, HR, Ministry of Economic Development and Trade, Toronto, Ontario, Canada
"This course environment encouraged learning from our mistakes and helped me to open up to really trying to explore all aspects of negotiation and mediation."
Patricia Gill, HR, Gamma-Dynacare Medical Laboratories, London, Onario, Canada
"My objective on day 1 was to evaluate my current negotiation and mediation skills and to improve upon them. I feel the workshop provided me with my own critical evaluation and a process to implement self improvement. Overall the workshop facilitated learning very well. All of the instructors were great presenters - very informative! The mediation role plays were an excellent learning tool. The course was a very positive learning experience. "
Jennifer Watton, HR, Western Health, Corner Brook, Newfoundland, Canada
"I feel that this course has given me considerable negotiation and mediation knowledge. I now feel more comfortable attempting more mediations within my workplace."
Fiona Ellis, HR, Eastern Health, St. John's, Newfoundland, Canada
"Good combination of theory and practice. The instructors were very knowledgeable! "
Karen Wood, HR, Metro Toronto Convention Centre, Toronto, Ontario, Canada
"The workshop reinforces things that I already do when trying to resolve conflict. It provided me with a great framework as well as a very useful toolbox of skills for resolving future workplace conflict."
Mike Fowler, HR, Memorial University of Newfoundland, St. John's, Newfoundland, Canada
"Excellent - this course not only met my expectations, it exceeded them. The instructors incorporated relevant examples and personal experiences to help emphasize the components."
Tammy Squires, HR, Memorial University of Newfoundland, St. John’s, Newfoundland, Canada
"Great interactive experiences. One of the best training initiatives I have ever taken. Great tools to aid to my skill set."
Ian McKinnon, HR, Memorial University, St. John’s, Newfoundland, Canada
"I thought the time we spent in the role plays really helped to reinforce the lessons we were learning and both instructors were very knowledgeable."
Meghann Worthman, HR, Eastern Health, St. John’s, Newfoundland, Canada
"I really appreciated having all of the sessions coached and the feedback that was provided after each session. There was a great balance between discussion and practice."
Donna McKenzie, HR, Motorola Canada Limited, Markham, Ontario, Canada
"I enjoyed all of the learning opportunities in this course and this was a wonderful way to to meet and network with other participants."
Karen Williams, HR, Ontario Power Generation, Pickering, Ontario, Canada