Participant Comments - Insurance

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“I thoroughly enjoyed this workshop. I gained a lot of valuable insight as to how to deal with difficult people and situations. The structure of the workshop was very well set-up – the first day being theory, the second day being practice. I also appreciated the role playing because it really helped me grasp a lot of the key concepts, and having someone there to respond was closer to real situations. It brought concepts closer to home.”
Grace Poon, The Guarantee Company of North America, North York, Ontario, Canada
“I enjoyed the opportunity to see difficult situations played out, with suggestions on how to get at a good outcome and understanding during conversations. The instructor was very effective. The debriefs after role plays provided alternatives to better handle future conversations.”
Carol O’Leary, Sun Life Financial, Toronto, Ontario, Canada