"There was a lot of information provided in this course that I never thought of before; and now, knowing what I have learned, will help me tremendously in future challenging conversations. Thank you."
Geneviève David, Senior Engineer, Aircraft Certification, Transport Canada, Toronto, Onarion, Canada
"This course should be mandatory. You quickly learn why frustrations occur in the workplace and at home and learn how to eliminate them...or at least calmly understand the root of them."
Mike Carney, Bell Globemedia, Toronto, Ontario, Canada
“Amazing! It really made me look at the characteristics I bring to a conversation, as well as others.”
Christina Schroen, Day Care Connection, Toronto, Ontario, Canada
“The instructor was an excellent presenter. She demonstrated the principles in a way that was amazingly clear and that was witty. She intuitively led the group. The role plays were excellent and fun. It was interesting to observe how people related in situations that I have been in many times. The skills and strategies that we discussed gave good insight. Well done.”
Doug McNutt, H&R Transport, Mississauga, Ontario, Canada
“Instructor was excellent, with very good explanations and anecdotes. Good concepts taught in the course and the process lends structure to an otherwise intuitive activity. The balance of discussions and role plays was helpful.”
Barry Brett, Petro Canada, Oakville, Ontario, Canada
“Instructor was inviting, encouraging, and non-judgmental. The personal examples were great. Great group and very helpful material. The personal examples were great.”
Rob Elder, Research in Motion, Waterloo, Ontario, Canada
“Overall, the workshop met my expectations and I enjoyed each day. I liked the pace, the format, the info and the knowledge and demeanor of the instructor. The instructor was very effective and used real life scenarios.”
Jeff Fenton, Nasittuq Corporation, Ottawa, Ontario, Canada