"This course was well paced, well facilitated and had great content. The instructor was very good and kept things interesting and lively!"
Dale Jones, Info System, Scotiabank, Toronto, Ontario, Canada
“This course should be a prerequisite before becoming a people manager. The workshop provided tips and tools on how to deal with difficult conversations. Terrific facilitator – she knows how to get the participants to engage in the course and offer their experiences and she possesses a certain style that would appeal to any audience. She’s clear, calm and it shows in her composure that she knows her material. I found the role plays to be very beneficial. Fabulous!”
Jo-Anne Proulx, TDBank Financial Group, Toronto, Ontario, Canada