"The facilitators were excellent and knowledgeable with very appropriate techniques, examples and approaches. Excellent course design featuring quality presentations and well organized mixing of people. I learned a lot through the examples provided by the facilitators."
Georgette Thébeau, Executive Coordinator, Ethics and Internal Ombudsman Services, Health Canada, Ottawa, Ontario, Canada
"This is the best organized, most efficiently managed educational experience I have had in years. Excellent value for the money."
Des Colohan, Queen Elizabeth Hospital, Charlottetown, Prince Edward Island, Canada
"An extremely well organized, focused workshop. I will highly recommend to others."
Myrna Mercer, York Central Hospital, Richmond Hill, Ontario, Canada
"Stimulating. Very relevant to my profession. Instructors all very enthusiastic and knowledgeable and very capable."
Sheryl Moran, Nothumberland Health Care Corp., Cobourg, Ontario, Canada
"Well designed, logically sequenced. The workshop is well organized with excellent, approachable instructors. People with extensive experience in other fields enriched the training and the dynamics. Great course - well done."
David Crockett, London Health Sciences Centre, St. Joseph’s Health Centre, London, Ontario, Canada
"Challenging. More than just an intellectual exercise. A real skills enhancement. ADR allows for greater and better creative problem solving, which may benefit all parties."
John Van Beek, Occupational Health Clinics for Ontario Workers, Toronto, Ontario, Canada
"The facilitators were excellent - professional and friendly, supportive and challenging, informed and knowledgeable. Top notch."
Patricia Rose, Provincial Psychological Services, Mount Pearl, Newfoundland and Labrador, Canada
"Excellent balance of theory, action and feedback."
Brendan Soye, Grand River Hospital, Windsor, Ontario, Canada
"Excellent! The material is presented in a way that really stays with you. Consistent, confident facilitators have lots of integrity and enthusiasm. The instructors were very personable and approachable. Excellent knowledge base; Confident command of the material; Effective use of humour and sharing of personal experiences. Not something you want to forget about!"
Elizabeth Dill, The Hospital for Sick Children, Toronto, Ontario, Canada
"Instructors did a great job! Very useful and interesting." Ricki Grushcow, Ministry of Health (Ontario), Toronto, Ontario, Canada
"The material provided was great! Very well organized. Each of the instructors was great!"
Linda K. Hambling, Canadian Mental Health, St. Catharines, Ontario, Canada
"The instructors were pleasant, approachable, resourceful, humourous and well informed. The format was understandable, logical and creative. I have truly enjoyed my experience and will highly recommend it."
Duncan Scott, Institute of Psychotherapy, Kingston, Ontario, Canada
"Excellent! Lots of fun! I learned important skills that will be of great practical value in the workplace and otherwise. The diversity of participants made the workshop even more valuable!"
Anita Kampen, Bethania Personal Care Home, Winnipeg, Manitoba, Canada
"This is an excellent course overall. The knowledge acquired is useful (1) for personal enrichment (2) for use in day-to-day life and (3) in the workplace."
Rama Bhat, York Central Hospital, Richmond Hill, Ontario, Canada
"The facilitators were excellent – professional and friendly, supportive and challenging, informed and knowledgeable. Top notch."
Patricia Rose, Provincial Psychological Services (NLD), Mount Pearl, Newfoundland and Labrador, Canada
"An excellent balance of information and opportunity to practice using the information. Very successful – positive combination of substance and process. Well done!"
Denise Squire, Brant District Health Council, Brantford, Ontario, Canada
"Well organized, very interesting, excellent presenters, content very useful."
Louise Howcroft, St. Michael's Hospital - Trauma NMS Program, Toronto, Ontario, Canada
"Best course I've ever attended."
Rosemarie Peikes, The Michener Institute For Applied Health, Toronto, Ontario, Canada
"I have never before taken a course that challenged me so wonderfully and completely both personally and professionally! There was so much to learn in terms of techniques, skills and strategies. It was fabulous and I learned so much!"
Gail M. Carroll, St. John's Nursing Home Board, St. John's, Newfoundland and Labrador, Canada
"The best use of my time ever! Your course kept the adrenaline flowing."
Elaine Givertz, St. Joseph’s Health Centre, Toronto, Ontario, Canada
"I make a living in industrial relations and I appreciated the good practical advice and the down-to-earth presentation methods. A lot was packed into four days."
Eleanor Dunn, The Riverside Hospital of Ottawa, Ottawa, Ontario, Canada
"Extremely well organized. [P]rofessional facilitators are very skilled and make participants feel welcome. Fostered a non-threatening atmosphere."
Judy Vigna, Sault Area Hospitals/United Church of Canada, Sault Ste Marie, Ontario, Canada
"The course offered me the opportunity to examine the weaknesses and strengths of my negotiation style. It allowed me to interact with others with wide varieties of negotiating styles. The course provided me with options on how to improve my skills and deal with the styles of others."
Lisa Mastrobuono, College of Physicians & Surgeons of Ontario, Toronto, Ontario, Canada
Dr. Michael Zitney, Private Practice, Toronto, Ontario, Canada
"Professional presentations. This program is very well structured and fine tuned. I learned more than I ever anticipated these past four days. All instructors were very effective."
Maurio Ruffolo, Ongwanada, Kingston, Ontario, Canada
"The methods/principles/theories were effectively communicated."
Nancy Johnson, Ontario Nurses’ Association, Sudbury, Ontario, Canada
“The facilitators were excellent! They were knowledgeable, approachable, and inclusive of everyone’s ideas. The interactive scenarios were very helpful and reinforced the learning objectives.”
Tish Belza, St. Michael’s Hospital, Toronto, Ontario, Canada
“I liked the format of the course because I would never have been able to get through four days of just lectures. Also, I thought that dealing with the different participants in the role plays was effective and mirrored the real world because we all have different personalities. The instructor was fantastic and was really effective in bringing real life examples into the discussions.”
Jason N. Whelan, Eastern Health, St. John’s, Newfoundland and Labrador, Canada
“The course was effective because of the incremental learning curve and because the preparation for each role play and the debriefings after each role play were constructed to be meaningful. I liked the build from simpler to more complex mediation issues. Instructor was obviously well qualified and had a relaxed and comfortable style. Good coverage of the subject matter and ability to draw out useful information from the participants.”
Barb Round, Registered Nurses Association, Yellowknife, Northwest Territories and Nunavut, Canada
“The role play exercises were excellent! The participants seemed to really get into their roles, which made the situations seem very realistic. This workshop proved to be an excellent learning experience. The techniques and knowledge I received will certainly improve both my negotiation and mediation skills”
Albert Woodford, Health Care Corporation of St. John’s, St. John’s, Newfoundland and Labrador, Canada
“[T]he role plays were an effective way to learn the techniques for negotiation and mediation. I would certainly recommend this workshop to anyone!”
Melissa Lynch, Health Care Corporation of St. John’s, St. John’s, Newfoundland and Labrador, Canada
“The instructor was excellent! My high expectations for this course were definitely met! The exercises were a practical, realistic and very effective learning tool.”
Sheri Jonas, St. Michael’s Hospital, Toronto, Ontario, Canada
“This course was very organized and I gained valuable practical experience. The coaches were experienced, had good examples and varied teaching styles. The instructors were also very effective and interacted well with the participants. They had a great delivery style and had a good use of humor. This course really showed me the different styles of mediators.”
Jayne White, Peterborough Health Centre, Peterborough, Ontario, Canada
“This course allowed for good opportunities to practice all the new mediation skills we were learning. Pertinent information was drawn out and in group debrief sessions there was great feedback from coaches. I also valued meeting new people from all different backgrounds, with different experiences and perspectives. The instructors were very effective and encouraged participation from the whole group, challenging us to think of various scenarios and their consequences.”
Lisa Ruston, Peterborough Health Centre, Peterborough, Ontario, Canada
“The instructor really turned the students on to the whole ADR process! I was impressed by the instructor’s knowledge, experience, teaching skills and application to the course. The training each day gradually increased my comfort level with the ADR process.”
Brenda Murray, Health Profits, Port Stanley, Ontario, Canada
“The content, instructor and facility were excellent! Looking forward to the Advanced ADR course! The role-playing was an effective method to learn the content and to demonstrate practical applications and the instructor was excellent! He related well to the group, made the workshop fun and exciting, and was very knowledgeable.”
Susan McIntyre, Comcare Health Services, Port Stanley, Ontario, Canada
“The instructors are very knowledgeable and personable. I could have listened to them all day! This course was a very professional, hands-on, knowledge-based course. The group work was so interactive and participative that I couldn’t help getting involved and I felt motivated to do more! The instructors are highly effective, very interactive, and have a strong ability to get people engaged and keep them focused.”
Leah Andersson, Mount Sinai Hospital, Toronto, Ontario, Canada
“The knowledge in this course was passed on to us in such a dynamic way. It was a very efficient way of instructing and learning.”
Janice Wilmott, Chatham-Kent Health Alliance, Chatham, Ontario, Canada
“Excellent: the course met my expectations and provided great opportunities to practice the new skills. Very effective instructor!”
Donna Pettigrew-Hepburn, Peace Country Health, Alberta, Canada
“The case studies at first really intimidated me, but I when once I got into it I really enjoyed the experience. I also thoroughly enjoyed each of the instructors, who all had very different styles and great knowledge.”
Magda Rigo, Markham Stouffville Hospital, Markham, Ontario, Canada
“This is one of the best courses I have done in a long time. The material was well presented by well informed and well experienced instructors. I really learned a great deal during the course!”
Carla Ribeiro, Choice In Health Clinic, Toronto, Ontario, Canada
“This course was very interactive and used excellent role plays. I found this course to have a great variety of educational tools and be very well paced. The instructors were very strong and possessed good listening, presentation and facilitation skills.”
Bonnie McPhee, Trillium Health Centre, Mississauga, Ontario, Canada
"Very hands on. Great job of taking theory and making it very practical. Great value for the money."
Danielle Baker, St. Michael’s Hospital, Toronto, Ontario, Canada
“The experimental nature of this workshop was excellent. I gained a great deal of knowledge and it allowed me to practice new skills.”
Carol Anne Wight, Health & Community Services, Corner Brook, Newfoundland and Labrador, Canada
“Lectures were very beneficial, as they gave us an opportunity to participate by asking questions of the instructors. There was also an opportunity to build skills through preparation, participation and observation.”
Rosemary Gillan, Ontario Nurses’ Association, Orillia, Ontario, Canada