Participant Comments - Government

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"I truly enjoyed the mix of teaching, real life examples, role plays, and the films. All of the instructors were very knowledgeable."
Barbara Day, Manager, Supervisor of Court Operations, Ministry of the Attorney General, Court Services Division, Kingston, Onatario, Canada
 
"These more advanced cases presented a challenge for me that I needed. Watching myself on video was helpful and throughout the course I was given suggestions on how to approach my problem areas using my particular mediation style."
Tammy Sheppard, Office Services Supervisor, City of St. John’s, St. John’s, Newfoundland, Canada
 
"In 15 years of public service I’ve taken countless courses, seminars and workshops -- this is by far the best. I leave with enormous satisfaction and sense of accomplishment."
Mark Hockley, Association of Public Services, Federal Government of Canada, Ottawa, Ontario, Canada
 
“The presenters were exceptional -- all had individual and excellent speaking styles. The course content was challenging, interesting and stimulating. I thoroughly enjoyed the interface of subjects and materials delivered with humour, including the instructor’s use of personal stories and examples. This was a fabulous four days! I have learned a great deal - even after 30 years in elected Public Office!”
Ms. Margaret Marland, Former Minister of Youth, Ontario Provincial Government, Mississauga, Ontario, Canada
 
"The quality of the workshop was far and above anything available to me in the public sector. I really gained ground in terms of my confidence in my own skills as a negotiator."
Susan Bowie, Government of the Northwest Territories, Yellowknife, Northwest Territories, Canada
 
"Excellent! Excellent! It has been a singular privilege to have the opportunity to sit at the feet of masters and learn about the intricacies of ADR. Thank you so much."
Pat Sayles, Human Resources and Social Development Canada, Mississauga, Ontario, Canada
 
“This course was very intense; a tough, but excellent course. I enjoyed the whole workshop: the excellent role plays, facilitators and coaches. The instructors were all definitely above average.”
Jacqueline Clayton, Ontario Securities Commission, Toronto, Ontario, Canada
 
"Excellent. This course offered much more than I expected and was well worthwhile. All instructors were obviously expert in the subject matter."
Paul Morrison, Revenue Canada – Customs, Niagara Falls, Ontario, Canada
 
"This workshop is an outstanding learning experience that gave me a chance to test and refine what I have learned about mediation. The instructors are obviously very knowledgeable. The diversity of attitudes and approaches to mediation among the instructors helps workshop participants come to grips with issues in mediation in a very powerful way."
Allen Tyyska, Ministry of Citizenship, Culture & Recreation, Toronto, Ontario, Canada
 
"This workshop was the best -- a most useful tool that actually helped me get a better understanding of conflicts, their causes, and procedures. I was able to find this information useful applied to either work or personal life."
Bill Tu, Revenue Canada, Customs, St. Catharines, Ontario, Canada
 
“Invigorating and entertaining with valued gains in knowledge and techniques. Combined yield is far greater than textbook and lecture alone.” Glen Lutz, Ontario Ministry of Agriculture, Food, and Rural Affairs, Toronto, Ontario, Canada "Jam-packed with practical information and skill development. Excellent balance of teaching, modeling, hands-on structure and debriefing.”
Ed DiZazzo, Public Service Commission, Ottawa, Ontario, Canada
 
"The workshop excellently addressed the wide range of issues and approaches in negotiation and mediation. The highly active/interactive approach not only made the course lively and interesting, but also gave a sense of the concrete."
Janet Thornsteinson, Public Works and Government Services Canada, Hull, Quebec, Canada
 
"Very interactive. Role plays were effective. Kept interest and attention high. Would recommend this course to anyone!"
Karen Hearn, Newfoundland Public Service Commission, St. John's, Newfoundland and Labrador, Canada
 
"Excellent hands on course. Instructors were excellent." Doug Hervinski, Transport Canada, Winnipeg, Manitoba, Canada
 
"I will use these skills not only in professional mediation and negotiation, but in everyday life. I have never attended a course where I have learned as much."
William Kelly, Department of Fisheries and Oceans, St. John's, Newfoundland and Labrador, Canada
 
"I have attended many training sessions on a wide range of topics and I found this workshop definitely to be the most enjoyable, with a solid process to use in the future."
Terri Gibbons, Canada Mortgage & Housing Corp., Toronto, Ontario, Canada
 
"These skills I will use everyday in my employment, as well as in my everyday life. Congratulations on creating a course that is interactive and can be applied to numerous professions."
Wayne J. Wallace, Indian and Northern Affairs Canada, Ottawa, Ontario, Canada
 
"Excellent review of the techniques and principles of alternative dispute resolution. Incorporating these principles into everyday living would greatly enhance interpersonal, professional and organizational dynamics. The instructors were extremely effective, active listeners and encouraged participation."
Gail Boone, Workers Compensation Board, Halifax, Nova Scotia, Canada
 
"The course provided creative learning opportunities by utilizing a blend of lectures, discussions and extensive role plays providing insights on various negotiating styles. Within a stimulating environment, I was encouraged and challenged to improve my negotiation strategies and techniques."
Jean Jones, Township of Carden and Dalton, Lindsay, Ontario, Canada
 
"Your workshop is excellent. You provide a great service to the community."
Shaun Sanderson, Information and Privacy Commissioner of Ontario, Toronto, Ontario, Canada
 
“I have been to many workshops over the past several years, but this was the best. Role plays were the best part of the workshop because you get the opportunity to put learning into practice. If you are looking for a laid back workshop this is not it. If you are looking for an up beat and interactive workshop this is the one.”
Mary Anne Gauthier, Wha Ti First Nation, Wha Ti, Northwest Territories, Canada
 
“This course provided wonderful opportunities to practice and learn the tools for successful mediation. Both the ADR and Advanced were very well organized.”
Lindsay Hudson, Government of Nunavut, Iqaluit, Nunavut, Canada
 
“Instructors were great! I was very impressed with their presentation skills and the interjection of personal comedic stories to provide examples. The workshop challenged me to step outside my normal repertoire of behaviours. I learned skills necessary to manage my thoughts and focus my negotiation and mediation abilities. The step process we learned flows well and really helped. I enjoyed the interaction, the guidance provided by staff and other participants. Good timing of the syllabus.“
Fay Patey, Ministry of Community Safety, Toronto, Ontario, Canada
 
“Very good facilitators. Good flow and pace of material and the cases supported learning the material well. Good role plays and the video was used appropriately and effectively. Discussion within the group before and after each role play was appropriate and effective. I enjoyed the whole week -- thank you!”
Henry Parker, Correctional Services of Canada, Edmonton, Alberta, Canada
 
“My goal for the workshop was to obtain a new tool for my toolbox. I obtained far more than one. I am a true believer that this process will work.”
Michele Janosik, Human Resource Development Canada, Windsor, Ontario, Canada
 
“Excellent facilitators and coaches; I loved the way everything was properly timed and structured. Good balance between role playing and classroom learning.”
Lora Fontana, Regional Municipality of Niagara, Thorold, Ontario, Canada
 
“There was a great balance between seated learning and active role playing. The concepts were very clearly detailed and explained. You have given me theories to work with in the future.”
Catherine Bossuyt, City of Toronto, Toronto, Ontario, Canada
 
“Twenty-eight years in the workforce -- and this is one of the greatest courses I’ve ever experienced!”
Leo Tobin, City of Iqaluit, Iqaluit, Nunavut, Canada
 
“I learned a great deal with regard to the process of mediation.”
Sherry Senis, Ontario Rental Housing Tribunal, Pickering, Canada
 
“I have never had training that was more engaging. As with the first ADR course, I was totally involved and stimulated by this course. Although I would never have thought it, the role playing was not only very effective but also fun. I also liked seeing the video of the instructor mediating the same role play we just completed. The instructors were all very effective.”
Karen McNeil, Workplace Safety and Insurance Board, London, Ontario, Canada
 
“Beautifully run course with excellent content and practical application. The instructors were passionate about subject matter.” Jan Herington, Workplace Safety and Insurance Board, Toronto, Ontario, Canada
 
“Covered all topics comprehensively. Speakers were well versed in the subject matter. All instructors were effective. The interactive teaching model was best for me in contrast to a pure lecture format.”
Ted Nemetz, Consent and Capacity Board, Toronto, Ontario, Canada
 
“The instructors were great -- they put me at ease to participate. They were very informative, clear and used various methods of instruction. This course was very interactive. I really liked the video and the feedback and interaction with coaches.“
Jennifer Kelly, Ontario Municipal Board, Toronto, Ontario, Canada
 
“This workshop was excellent! The course provided me with a framework to use an alternative method of resolving disputes. I thought the teaching style of the instructors was professional and effective. More than anything, I liked the experiential focus of the learning and at the end of the day I believe I learned a lot. The materials and tools provided to solve disputes are very good. All the instructors were very good, very professional and knowledgeable. I like the seamlessness and consistency between one instructor to the next.”
Ian Mckay, Ministry of Community Safety and Correctional Services, Orillia, Ontario, Canada
 
“Facilitators were excellent - had good knowledge of the topics and use of humour. Excellent opportunity to learn about ADR. Intense four days with a lot of information provided and many opportunities for practice.”
Lois Deacon, Ontario Ministry of Natural Resources, Peterborough, Ontario, Canada
 
“Role plays and discussions were great!”
Ajit Jain, Human Rights Tribunal of Ontario, Etobicoke, Ontario, Canada
 
“This was a great introduction to mediation and anyone taking this workshop will be able to conduct a successful mediation soon after! The practical skills needed for complex issues were discussed. Instructors were the key for the entire learning process and their skills translated in an easy to understand way.”
Michael Walsh, Department of Indian Affairs and Northern Development, Yellowknife, Northwest Territory, Canada
 
“Very good overview of what ADR processes are and the course was very well set up, building up from various steps to a complete process. The trainers were qualified and could present the subject matter very well.”
Alain Caron, Canadian International Development Agency, Gatineau, Quebec, Canada
 
“I really got lots of important information from this course, which I will be able to use in the day-to-day duties of my work position. Great handouts, role plays and one-on-one interaction. The instructors were very knowledgeable and approachable.”
Karen Dinn, City of St. John’s, St. John’s, Newfoundland and Labrador, Canada
 
“The instructors were excellent! Quality instructors and fast-paced course delivery create diversified learning exercises. The course provided practical negotiation and communication techniques, which can be used right away. Role plays are probably the best techniques for learning.”
Gaston Martin, Human Resources and Social Development Canada, Vanier, Quebec, Canada
 
“Really helped in equipping me to become a mediator. Well organized and well planned, excellent role plays and demonstrations.”
Mandy Lai, Human Resources and Social Development Canada, Toronto, Ontario, Canada
 
“This ADR approach proved to be very effective and subsequently very useful as a tool in my real job. The exercises and workload were good. The instructors were well informed and prepared to present and respond to questions in a real life situation.”
Tom Gannon, City of Toronto, Toronto, Ontario, Canada
 
“The instructors were outstanding and were never caught unprepared. They were very diplomatic with the views of some participants that were not entirely consistent with the course objectives.”
Randall Jenkins, Canada Revenue Agency, Toronto, Ontario, Canada
 
“Excellent course, highly recommended for anyone in any situation, work, home, etc! Excellent instructors were able to break a very difficult process into bite size pieces - making it well organized and easy to understand.”
Hope Boehm, Ministry of Labour, Peterborough, Ontario, Canada
 
“I have rarely attended a course or workshop that was actually useful -- this one was! I can see how I will use what I learned and look forward to the next course. I enjoyed the role playing and getting to work with different people during each role play.”
Susan Campbell, Ontario Municipal Board, Toronto, Ontario, Canada
 
“The scenarios were excellent - a great tool for demonstrating learned skills. The varied experience of the participants and the knowledgeable trainers and coaches made the workshop extremely beneficial to me.”
Leslie Kathmann, Canada Customs and Revenue Agency, Ottawa, Ontario, Canada
 
“The quality of the scenarios and coaches is second to none and added immensely to my learning experience. The case studies are varied and interesting, which meant that the role playing was both challenging and engaging. I liked the number of exercises used to make the process real and to re-enforce it, as well as the opportunity to experiment in a ‘low risk’ environment. In this regard, I particularly valued going to another city to take the course. Instructors were good at stimulating discussion and participation amongst the group. All were effective, efficient and supportive. I loved the small class and personalized feedback from the coaches. The opportunity to practice different behaviours in a safe environment was wonderful and a good confidence builder.”
Janet Thorsteinson, Public Works and Government Service Canada, Hull, Quebec, Canada
 
“Professional combination of lectures, theory, examples, and participation in the form of role plays. The instructors were outstanding”
Donna Morrison, Indian and Northern Affairs, Gatineau, Quebec, Canada
 
“Excellent instructors -- very knowledgeable and personable. Course was very organized and easy to follow. Role plays were very effective, especially the mediation roles.”
Mary Filipetto, Ontario Municipal Board, Toronto, Ontario, Canada
 
“The hands on approach and the role playing helped give a realistic feel to the workshop. Applying what you are taught by acting out a role during mediation makes the lesson much more concrete. Role playing also helps the participant to understand the topic being covered. Through the lectures and the coverage of the various topics in the workshop you cover all the possible scenarios that you may encounter negotiating. The instructor was very effective, and it is my hope that I will be able to attend the second stage of this program under his instruction.”
Don Hynes, Office of the Citizens Representative, St. John’s, Newfoundland and Labrador, Canada
 
“Instructors were A++ -- extremely knowledgeable resources and very professional. Terrific networking opportunity. I liked all of it!”
Gary O’Connor, Ontario Municipal Board, Toronto, Ontario, Canada
 
“Instructors are first rate: knowledgeable and quite able to provide quality responses to students’ questions. I very much enjoyed the content, role play examples and overall structure of this course. I liked the flow of the course content and lectures, followed by practical role play models and helpful debriefing. Instructors are first rate. They are helpful, always professional and very polite!”
Reid Rossi, Ontario Municipal Board, Toronto, Ontario, Canada
 
“I enjoyed role playing and conducting mediations. The practice was greatly appreciated.”
André M. Levesque, Department of National Defence, Ottawa, Ontario, Canada
 
“Wonderful way to learn! The processes used for learning were invaluable to me and I appreciated the honest feedback. The environment was safe, which provided an effective learning atmosphere.”
Cathy Murphy, Public Service Commission, St. John’s, Newfoundland and Labrador, Canada
 
“The instructors were wonderful and made the course!”
Deborah Danis, Canada Revenue Agency, Toronto, Ontario, Canada
 
“Good balance between lecture and workshop. There is no time lost during the four days. The content of the workshop is practical and well presented and it all ties together by the end of the course. I liked the open communication between teachers and students and also that everyone gets involved during the course. Instructors were all energetic, keeping everybody’s focus, and no issues were left unaddressed. The coaches had a lot of comments, all of which were useful, and they had examples to help us understand their points. Feedback was concrete and actual examples were given.”
Yves Beaupre, Canada Revenue Agency, Ottawa, Ontario, Canada
 
“The exercises were well documented and well thought out with excellent debriefing from coaches and staff. This course was successful due to the preparation of the participants for the various role plays. Instructors took a very positive approach and sought input from all parties -- good feedback, ideas, open to discussion on different approaches to the mediation process.”
Diane Ayliffe, Regional Municipality of Halton, Oakville, Ontario, Canada
 
“The role plays were educational, fun, and helped to implement the learning. Effective and informative instructors with clear, well facilitated information. I liked the time management of each section.”
Nancy Wilson, Government of Nunavut, Iqaluit, Nunavut, Canada
 
“The skills learned at this workshop are not only applicable in the workplace, but in everyday life as well. The interactive style of teaching was helpful in getting the learning components across to the participants. Timing of the workshop was excellent -- all really appreciated that the schedule was stuck to!”
Robert Clackett, Ontario Municipal Board, Toronto, Ontario, Canada
 
“The workshop was well organized and effectively delivered. The instructors created an open and encouraging environment.” Sandy Lee, Legislative Assembly of Northwest Territories, Northwest Territories, Canada
 
“Instructors were very knowledgeable and provided many real life examples. The instructors were interactive and involved the entire group, which helped participants to understand the material. The role plays allowed you to experiment with different approaches.”
Shawn Small, Ontario Municipal Board, Toronto, Ontario, Canada
 
“The interactive nature of the workshop really helps you absorb the process. I liked the role playing, as well as the feedback from the coaches and other participants. The instructors were excellent.”
Lesley Cutter, Region of Waterloo Health Department, Georgetown, Ontario, Canada
 
“Because the course was interactive it allowed for practice of the theory, which meant that new ideas were brought forward and unexpected situations had to be dealt with. This made the experience richer and more ‘real life.’ The instructors were interesting and engaging and added funny, real life anecdotes to make points and illustrate the process.”
Daintry Davis, Workplace Safety and Insurance Board, Toronto, Ontario, Canada
 
“The team of instructors is excellent. The diverse interaction with the coaches and the instructors and staff was great. I learned many new mediation techniques. All the information was very helpful. This course will surely assist me in my career as I learned a lot about myself and how I can improve my people skills.
Virginia Meness, Indian Claims Commission, Ottawa, Ontario, Canada
 
“The role plays were extremely valuable and the feedback from the coaches was always specific and useful. Excellent instructors.”
Mark Simpson, City of Toronto, Toronto, Ontario, Canada
 
“Lots of very interesting information that was well organized. Great facilitators! Interesting mix of people, who all brought great depth to the experience.”
Kerry Dove, Workplace Safety and Insurance Board, Hamilton, Ontario, Canada
 
“All the instructors were excellent, informative and wonderful. I really enjoyed the role plays and found the coaching after each session really beneficial.”
Kerry Dove, Workplace Safety and Insurance Board, Hamilton, Ontario, Canada
 
“Instructors were very competent, fun and effective. The course was well facilitated and interactive.”
Dan Glenn-Graham, Workplace Safety and Insurance Board, Kitchener, Ontario, Canada
 
“I was pleased with the workshop and look forward to integrating the new skills I developed and enhanced throughout the course. I liked the mix of professional backgrounds of all the participants.”
Daniel Best, County of Dufferin, Orangeville, Ontario, Canada
 
“Great content; I liked that the role plays were interspaced with lecture and discussion.”
Pat Thomson, City of Greater Sudbury, Sudbury, Ontario, Canada
 
“The balance of activities was excellent; I was never bored, I always felt challenged and I was always learning.”
Deborah Danis, Canada Customs and Revenue Agency, Mississauga, Ontario, Canada
 
“The cases were well designed and the coaches were excellent with feedback and answering questions.”
Karen Miller, Ministry of the Attorney General, Toronto, Ontario, Canada
 
“The workshop was challenging and interesting. I really liked that it was well organized. The instructors were great and very effective. I found the coaches to be helpful and supportive. A job well done.”
Joanne Kranyak, Workplace Safety and Insurance Board, Thunder Bay, Ontario, Canada
 
“The course was an excellent forum to practice the new skills. I really enjoyed the role plays and debriefing with the coaches. I found the material and handouts to be very comprehensive.”
Rhonda Suurd, Workplace Safety and Insurance Board, Toronto, Ontario, Canada
 
“Very well organized instructors were knowledgeable and allowed participants to be creative, while still providing constructive feedback. Well worth the time!”
Alice Isnor, Hamlet of Cambridge Bay, Cambridge Bay, Nunavut, Canada
 
“I learned so much! Excellent teaching tools and exercises. Instructors were very professional, knowledgeable and very approachable.”
Stephanie Miller, Consent and Capacity Board, Toronto, Ontario, Canada
 
“The workshop provided a useful model and process to conduct mediations. The instructors were very informative and provided good tips and direction. All of my coaches provided excellent, practical insights that were relevant and useful for the future.”
Gord Petrie, Workplace Safety and Insurance Board, Hamilton, Ontario, Canada
 
"An excellent foray into a method of conflict resolution essential in our lives every day: in family, work, and personal life. I would recommend it to anyone!"
Giuseppe Muraca, Environment Canada, Toronto, Ontario, Canada
 
“Congratulations to your skilled and informed staff! The course outline was followed accurately and the facilitators were clear and precise. They were able to keep me focused and had my attention at all times. Great work!”
Rose Cosentino, Workplace Safety and Insurance Board, Toronto, Ontario, Canada
 
"Superb! I really enjoyed the atmosphere and the positive tone of the workshop. It was very effective and a confidence builder. Well structured, well organized, interesting and upbeat."
Heather Antonesen, Department of National Defence, Ottawa, Ontario, Canada
 
"The best course that I have attended. Loved the role-plays. The facilitator was so knowledgeable that everyday was great."
Sharon Downey, HRDC, St. John's, Newfoundland and Labrador, Canada
 
"Extremely well organized. Excellent facilitators who were able to take a very complex subject and make it understandable."
Patricia Lackie, Canada Customs and Revenue Agency, Ottawa, Ontario, Canada
 
"I have never attended a course where I learned as much."
William G. Kelly, Department of Fisheries and Oceans, St. John's, Newfoundland and Labrador, Canada
 
"I have participated in other negotiation and mediation courses and found this one to be the most informative and a great learning experience."
Barbara Bagnall, HRDC, North York, Ontario, Canada
 
"Excellent presentations by knowledgeable instructors who were interesting and informative. Emphasis on the practical with good debriefs and explanations."
Raymond Culleton, Ministry of the Attorney General, Ottawa, Ontario, Canada
 
"The course was intense. I didn't feel like a passenger, I felt like I was driving the train. Hands on workshop."
David Krieger, Ontario Rental Housing Tribunal, Toronto, Ontario, Canada
 
"Excellent mix of theory and practice enables you to develop skills learned. Great flow to the workshop in terms of content; really appreciated the way instructors adhered to timelines - shows great respect for participants."
Mary Keefe, Treasury Board Secretariat, St. John's, Newfoundland and Labrador, Canada
 
"I have attended several negotiation related courses but this is the best! Excellent organization and subject matter. "
Anne Paul, Canada Mortgage & Housing Corporation, Toronto, Ontario, Canada
 
"Excellent balance of focused instruction, facilitated discussion and practice/learning exercises. The quality of materials presented and the top-notch organization were impressive.”
Joan Williams, Ministry of Transport of Ontario, Ottawa, Ontario, Canada
 
“As a new mediator, I believe I came away with the confidence and the ability to be an effective and successful mediator. I was dreading the role plays but they were so clever you look forward to them. No filler info, everything was pertinent.”
Karen McNeil, Workplace Safety and Insurance Board, Toronto, Ontario, Canada
 
"So often I've taken courses or workshops with lackluster facilitators -- such was not the case here. Thanks for an enjoyable four days -- I learned a lot and I look forward to using the skills in my professional and personal life."
Christina Derenzis, HRDC Labour Program, Ottawa, Ontario, Canada
 
"Role plays are a great way to ‘learn by doing.’ Thoroughly enjoyed the course. Great job. Thanks!"
Stephen Boyd, Ministry of Natural Resources, Peterborough, Ontario, Canada
 
"Excellent Instructors. Very stimulating. Not a dull moment.”
Henry Tse, Town of Halton Hills, Georgetown, Ontario, Canada
 
“Amazing introduction to mediation, entices one to pursue it further. Nice balance between process and role plays. I would encourage anyone to attend this course.”
Marie E. Holly-Lafortune, Pension Appeals Board, Ottawa, Ontario, Canada
 
“I now have more of an understanding of the phases of mediation and its’ processes. All who attend the first ADR course really need to take the Advanced ADR course as well.”
Leo Tobin, City of Iqaluit, Iqaluit, Nunavut, Canada
 
“The interactive approach to learning new skills and techniques works the best for me. The instructors were every knowledgeable and approachable and I liked their relaxed and personable presentation skills.”
Diane Ayliffe, Regional Municipality of Halton, Oakville, Ontario, Canada
 
“The set up of the facility was great for the group. The presentation of materials, handouts and the opportunity for interaction was a good balance.”
Annette Traynor, Canadian Human Rights Commission, Ottawa, Ontario, Canada
 
“The role plays, the practical applications for these new techniques, and the increasing complexity of both the theory and the role plays were great. Rotating groups and partners made it even better. The instructors were terrific!”
Rhonda Suurd, Workplace Safety and Insurance Board, Toronto, Ontario, Canada
 
“This course was well planned and efficiently put together and gave all participants the opportunity to be involved equally. I enjoyed all of the role plays and the opportunity to work with different participants. I thought the instructors did an amazing job -- very well trained and knowledgeable! I found all of the coaches to be excellent and very skilled at providing feedback. It’s also interesting to see the different styles that the coaches bring to the table.”
Rose Cosentino, Workplace Safety and Insurance Board, Toronto, Ontario, Canada
 
“The role plays were educational, fun, and helped to implement the learning. Effective and informative instructors with clear, well facilitated information.”
Nancy Wilson, Government of Nunavut, Iqaluit, Nunavut, Canada
 
“This course had a very good mix of instruction and practice. The instructors were excellent. I found the instructors and coaches to be very qualified. I liked the case studies and practice as well as the opportunity for feedback.”
Andrew Doppler, Workplace Safety and Insurance Board, Toronto, Ontario, Canada
 
“Examples were realistic, discussion lively and instructors experienced.”
Andrew Wong, Workers Compensation Board, Yellowknife, Northwest Territories, Canada
 
“Instructors provided detailed explanations and clear answers to the questions being asked. Very well laid out sequence of instruction.”
Charles Bachmanek, Department of National Defence, Yellowknife, Northwest Territories, Canada
 
“The workshop was very hands on and it gave everyone the opportunity to learn as well as to practice these new skills. The instructors were wonderful and they kept the audience interested through the use of storytelling, lecture, and discussion. It was really easy to tell they take pride in what they do. I’m looking forward to the Advanced ADR!”
Kim Terrio, Office of the Citizens’ Representative, St. John’s, Newfoundland and Labrador, Canada
 
“The instructor was great -- he explained the principles and concepts well and used many everyday examples. The hands on experience with feedback from the coaches was very helpful.”
Lisa Green, Workers' Compensation Board, Halifax, Nova Scotia, Canada
 
“The structured presentation brought in new ideas, enhanced the thought process and reaffirmed some things that what we already knew. I enjoyed the role-plays and the translation of theory into practice. The instructors were clear, concise engaging and were able to answer students’ questions effectively.”
Wendy Kwok, City of Mississauga, Mississauga, Ontario, Canada
 
“The instructors were very thorough. The coaches all provided very useful, analytical feedback. There was good feedback from the coaches about the mediation process -- I liked the creative role play and the high quality of the lectures and coaching.”
Don Martyn, Environmental Review Tribunal, Toronto, Ontario, Canada
 
“My goals set prior to the course were accomplished. I really enjoyed the workshop.”
Sharon Ehaloak, Government of Nunavut Department of Health and Social Services, Cambridge, Nunavut, Canada
 
“This workshop was an excellent follow up to the initial ADR Workshop, providing further opportunity to practice, improve and manage any twists and turns that a mediation may take.”
Lee Copp, Social Development Canada, Toronto, Ontario, Canada
 
“I found this course to be extremely well organized with expert, highly skilled instructors and coaches. I really enjoyed the role plays. Overall, I enjoyed everything about the workshop!”
Sharron Ross, Agriculture and Agri-Food Canada, Mississauga, Ontario, Canada
 
“Instructors were excellent. I learned a lot and the course gave me the opportunity to practice what we were learning.”
Frances Sauvé, Canada Revenue Agency, Scarborough, Canada
 
“Well planned, well prepared, well presented. Material is appropriately current, interesting and had a good variety of topics.“
David Rose, City of Toronto, Toronto, Ontario, Canada
 
“The instructors were good at allowing everyone to explore options and making everyone comfortable to participate. The role plays are fun were an effective tool that allowed me to participate without fear. Meeting other people from different professions and learning together gives you confidence in completing the process as a group.”
Romaine Scott, Town of Halton Hills, Halton Hills, Ontario, Canada
 
“The opportunity to learn, apply, discuss and receive feedback in a concentrated period of time accelerated the acquisition of desired knowledge and skills.”
Lee Copp, Social Development Canada, Toronto, Ontario, Canada
 
“I was pleased with the workshop and look forward to integrating the skills that have been developed and enhanced throughout the workshop. I liked the mix of professional backgrounds of the participants in the course.”
Daniel Best, County of Dufferin, Dufferin, Ontario, Canada
 
“The course was very informative. It helped to have role plays in the course. I find that this workshop was more fun and understandable than previous courses I have attended at other companies. I liked the demonstrations, the role plays and the fact there was not simply four days of lectures.”
Chantal Maley, Government of Nunavut, Rankin Inlet, Nunavut, Canada
 
“Facilitators were great and I thought the diversity of participants was great. Take away materials are very useful. The debrief with coaches was interesting to hear because of the different techniques and styles of each coach. Instructors were great.”
Shawna Kinkade, Workplace Safety and Insurance Board, Toronto, Ontario, Canada
 
“Instructors were very competent, fun and effective. The course was well facilitated and interactive.”
Dan Glenn-Graham, Workplace Safety and Insurance Board, Kitchener, Ontario, Canada
 
“The entire presentation was excellent. The role plays were realistic and interesting to use to illustrate different conflict scenarios. I would definitely recommend this course to friends and acquaintances!”
Rene Balcaen, Department of Transportation, Yellowknife, Northwest Territories, Canada
 
“Excellent use of time. System of handouts at the end of the day allowed us to listen and not worry about notes. Presenters were well prepared. A good learning experience, an opportunity to meet different people and to participate in a comfortable environment. The instructors were excellent: good communicators, easy to listen to, easy to follow, well organized, and well prepared”.
Joseph Wiesenfeld, Indian and Northern Affairs of Canada, Toronto, Ontario, Canada
 
“Great balance of theory, examples, case studies and practice. Excellent instructors and great coaches!”
Anabeth de Castro, City of Toronto, Toronto, Ontario, Canada
 
“The course organization, material, and workshop instructors all worked to create the learning experience. Feedback was constructive and enforced the learning objectives. I enjoyed the experience of learning theory through the role play exercises. The instructors were well organized and knowledgeable.”
David Smith, Industry Canada, Ottawa, Ontario, Canada
 
“I felt that I learned a great deal in this workshop and specifically appreciated being in a group with such a varied background. I liked the role plays, debriefing, and the video -- they were all great learning tools. I also appreciated the opportunity to mediate a variety of situations. The instructors helped to create the understanding that we must be prepared for anything!”
Louise Kilby, Government of Nunavut, Iqaluit, Nunavut, Canada
 
“Instructors were excellent. I learned a lot and there was the opportunity to practice our learning.”
Frances Sauvé, Canada Revenue Agency, Toronto, Ontario, Canada
 
“Excellent case studies! The role-plays were a very effective way to learn. I also enjoyed the instructors and the pace at which the course moved.”
Rick Rier, Ontario Racing Commission, Toronto, Ontario, Canada
 
“This course was well presented and well structured. The instructors were well prepared, had good presentation skills, were knowledgeable and I enjoyed their shared experiences. I liked the role playing, discussions, coaches, and feedback.”
John Burrows, City of Toronto, Facilities & Real Estate, Toronto, Ontario, Canada
 
“I learned a great deal with regard to the process of mediation.”
Sherry Senis, Ontario Rental Housing Tribunal, Pickering, Ontario, Canada
 
“The workshop was thorough and provided good coverage of the fundamentals and the foundation theory, as well as the practical use of the techniques and approaches to negotiation and mediation. The exercises and practice situations were very meaningful and the handouts were useful in class and for later reference. The instructor was engaging, interesting and appropriately entertaining.”
Henry Parker, Correctional Services Canada, Edmonton, Alberta, Canada
 
“I appreciated the feedback from the coaches and I liked the content of the course and the role plays. Instructors had very good presence overall and excellent communication skills. They were at ease with the subject matter and had very good real life examples.”
Daniel Campeau, Canadian International Development Agency, Gatineau, Quebec, Canada
 
“Gave me a total different perspective on the difficulties faced by persons dealing with difficult situations on a daily basis. Provided information that can be applied to all situations, whether simple or difficult. The instructors are very knowledgeable and effective in getting the appropriate messages across.”
Betty Clarke, City of St. John’s, St. John’s, Newfoundland and Labrador, Canada
 
“I have learned so much. Excellent mix of theory, practice, fun and work. Great materials.”
Margaret Hepditch, Family Justice Services, St. John’s, Newfoundland and Labrador, Canada
 
“The exercises and discussions help you to realize that there are often times several ways to resolve a dispute. You learn to work with people to generate options that may lead to a valuable solution. I was able to assess my own style and can now make improvements to my own style based on the processes learned.”
Jill Purcell, City of St. John’s, St. John’s, Newfoundland and Labrador, Canada
 
“The whole program was well structured, planned and taught. The instructors were very knowledgeable and were able to articulate each lesson clearly and in simple language. The personal experiences of instructors helped emphasize areas of difficulty. I also enjoyed the role plays.”
Teresa Define, City of Toronto, Toronto, Ontario, Canada
 
“I liked the hands on practical approach of this course, which is better than constant lectures. The material was excellent and there was a good selection of role plays. All instructors did a great job. They were very well prepared and were very comfortable with the material.”
Dave Anstey, City of Toronto, Toronto, Ontario, Canada
 
“I can’t think of anything that could be changed! I like the role plays and the interactive discussions after the mediations. The instructor was very effective and had a great way of engaging everyone in the class and encouraging discussion.”
Clarissa Richardson, Department of Indian Affairs and Northern Development, Yellowknife, Northwest Territories, Canada
 
“Great stuff! This workshop, while targeted to those involved with mediation or negotiation, would be of great benefit to anyone. Very interactive and informative sessions allowed my skills to develop. The instructor was very effective and knowledgeable and had the ability to engage participants. Made me want to model their behaviour!”
Janet Pound, Department of Indian Affairs and Northern Development, Yellowknife, Northwest Territories, Canada