Online Difficult Conversations Course



 
"Excellent course. I found the course to be rich in content and powerful in its delivery and invites clarity of mind and soul,it targets the essence of human nature which can only make one a better "person". I enjoyed every minute and liked it from start to finish!"
Bassem Aslan, Bossley Park, NSW, Australia
 

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Do you find it hard to deliver tough messages?

Do you get anxious when others get angry at you?

Do you avoid conversations that may end in arguments?


The Stitt Feld Handy Group Online Difficult Conversations Course is designed to help you have the hard but necessary conversations that we all have to face. You take the course over the Internet and can pause at any time, picking it up days later from where you left off. Please visit our accreditations page to find out if you are entitled to any continuing education credits.

Course Breakdown
Course Demonstration
Course Objectives
How the Course Works
Fee & Registration

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"Excellent! Well planned and well thought out. Very realistic. It definitely made you think and was very challenging."
Michael Medland, Scotiabank, Mississauga, Canada
 

Course Breakdown

Module 1 – The Presumptuous Customer

In this module, you will play the role of a restaurant owner who must confront a public figure who has jumped the queue and seated himself without a reservation on an evening when you are booked solid.

Module 2 - You’re Fired

In this module, you will play the role of a manager who must fire an unproductive employee who has become a friend.

Module 3 – The Office Dilemma

In this module, you will play the role of an employee who has to explain to your boss why your results are not as good as you would like.

Module 4 – The Contractor

In this module, you will play the role of a homeowner who must confront a contractor about a renovation that went wrong.

Module 5 – The Email

In this module, you will play the spouse of either Helen or Yale and you must explain why you have concealed from your spouse an innocent relationship between you and a high-school sweetheart.

The material taught in this course is based on the material presented in the Stitt Feld Handy Group public Dealing with Difficult People workshop and some of the ideas in the books Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton and Sheila Heen, and Fierce Conversations: Achieving Success at Work & in Life One Conversation at a Time by Susan Scott.

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"Content and examples were good. The interaction was very helpful and the ability to repeat and re-try was excellent."
Alex Boucher, Canada
 

Course Demonstration

Try out our demonstration module, "The Presumptuous Customer". You will play the role of a restaurant owner who must confront a public figure who has jumped the queue and seated himself without a reservation on an evening when you are booked solid.
Start the Demonstration





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Course Objectives

You can learn:
  • how to deliver difficult messages clearly and powerfully
  • how to confront someone without provoking them
  • how to persuade difficult people
  • how to begin a difficult conversation
  • how to discuss issues that take you by surprise
  • how to manage strong emotions.

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How the Course Works

In each of the 5 course modules, you will take part in a simulated conversation with an animated computer character. The characters make statements, ask questions, use difficult tactics, express strong emotions, and otherwise create difficulties for you. You will have to react to what the character says, answer questions, ask other questions, and try to achieve your objective.

If the conversation does not go as well as it can, you will be told why and sent back to the spot where you made your wrong turn so you can try again.

At the end of each module, you’ll find downloadable notes that you can save for future reference.

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Fee & Registration

The cost of the course and certificate is $99USD (in Canada it is $99CDN+Taxes).

You can register on-line with our secure credit card processing or you can register by fax or by phone. Please visit the appropriate registration page below to sign up for the course.

  • If in Canada please register here.
  • For the rest of the world please register here.

If you wish to purchase bulk licenses or require more information, please contact michael@zap.ca.

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