Mastering Difficult Conversations in Elder Care Workshop

Aging can bring many benefits including extra time to enjoy family, friends and personal pursuits. It can also include: declining physical and mental capacity; illness; disability; complex treatment and care plans; pain; emotional suffering; and the realization that the end of life is approaching. As a result, Elder Care is a field that is ripe with the potential for difficult emotional reactions, challenging conversations and conflicts. While nothing can completely eliminate these challenges, there are things we can do that will make them better or worse.

If you are a professional in the Elder Care field, ask yourself the following:

  • Are difficult conversations with patients, their families or Substitute Decision Makers a stressful part of your job that distracts from other tasks?
  • Do you find yourself having difficult conversations and wishing you knew how to handle them better?
  • Are there times when you feel that conversations get sidetracked or hijacked by family conflict?
  • Do issues of consent and capacity raise concerns for you?
  • Are you unclear how to identify who the legally authorized Substitute Decision Maker is at times and unsure about their duties and responsibilities?
  • Do you sometimes feel stressed or overwhelmed during or after these difficult conversations?
  • Do you have trouble understanding Power of Attorney for Care documents or what happens if there is no such document for a patient?
  • Do you wish you had a better understanding of the legal issues around Elder Care that impact your role?

This workshop has been specifically designed to help health care professionals and administrative staff to handle difficult conversations and difficult situations related to Elder Care with greater skill and confidence as well as understanding related legal issues.

Who Should Attend

The Mastering Difficult Conversations in Elder Care Workshop is designed for Directors of Care Nurses, Personal Support Workers, Long-term care administrators and staff, Retirement home administrators and staff, Hospital administrators, Hospice staff and Doctors.

Upon completion of the workshop, you will receive a certificate from the University of Windsor, Faculty of Law.

Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

Toronto November 23 - 24, 2017 Elinor Whitmore
Blair L. Botsford
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