Dealing with Difficult People Workshop

Peter Dreyer

Peter D. Dreyer is a Toronto-based mediator, negotiator, instructor, investigator, and dispute resolution systems designer with Stitt Feld Handy Group. He is the firm’s   Senior Associate and lead facilitator in the Caribbean. He has facilitated ADR training in both the private and public sectors in Canada, the Caribbean, England, Australia and the United States. Peter has lectured in the field of ADR at the University of the West Indies, St. Augustine, and at both the University of Toronto and University of Windsor Law Schools. 


In Trinidad and Tobago, Peter has designed and delivered Alternative Dispute Resolution programmes for many government ministries and corporations. These include the Ministries of the Attorney General, Legal Affairs, Health, Public Administration, Science, Technology and Tertiary Education, Local Government, National Security, the Office of the Prime Minister, Scotiabank, Neal and Massy Holdings Ltd., Petrotrin, Atlantic LNG and Angostura Ltd.


Peter has received international Alternative Dispute Resolution (ADR) training from Queen’s University, University of Windsor Law School, York University and CDR Associates, Colorado. He received his B.A. and B. Ed. from Memorial University of Newfoundland. His professional background includes years of senior administrative management and teaching experience. As well, he was president of the mediation firm, Just Alternatives.


Peter has held directorships with a number of provincial associations and is a member and past director of the ADR Institute of Ontario, a member of both the Ontario Bar Association (ADR Section) and the ADR Institute of Canada, and a founding member of the Upper Canada Dispute Resolution Association.


As a Chartered Mediator (ADR Institute of Canada designation), Peter mediates two-party and multi-party disputes in a variety of contexts including civil, commercial, employment, workplace, personal injury, and breach of contract claims. He is a Roster Mediator with the Ontario Mandatory Mediation Program, Toronto, and a Certified Mediator and Trainer in Trinidad and Tobago (Mediation Board of Trinidad and Tobago).


In his “spare time”, Peter is active in the study of Canadian history. He is co-author of “Discovering Canada”, a series of texts that have been used in high schools across Canada.


A 15% discount will apply if 5 or more people register from the same organization, during the same calendar year.

A $150 discount applies if you register for both the ADR and Advanced ADR Workshops at the same time.

Cancellation Policy

A fee of 50% of the Workshop fee will be charged for cancellations made up to two weeks prior to the scheduled date for the workshop. The full fee will be charged for cancellations made less than two weeks prior to the workshop date or if participants fail to attend without notice.

A delegate substitution, with required prerequisites, is welcome, up to the workshop commencement date.

An administrative fee will be charged for a change in workshop dates of $250 + HST for the ADR Workshop, Advanced ADR Workshop, Become A Powerful Negotiator Workshop, Dealing With Difficult People Workshop, Mastering Difficult Conversations in Elder Care and Coaching For A Better Workplace, $500 + HST for the Applied ADR Workshop, and $150 + HST for the Winning Over Irate Customers Workshop, if the change is made in the 8 weeks before the workshop.