Dealing with Difficult People Workshop

Are you...

  • avoiding conversations you know you ought to have?
  • wishing you could be more assertive and in control?
  • losing patience with certain people or personality types?
  • having problems giving negative feedback?
  • feeling anxious before a difficult conversation?
  • thinking of what you "should have" said after the conversation is over?
  • wishing you had managed a conversation or an individual differently?
  • having trouble managing emotional customers, colleagues or employees?
  • feeling that you could improve your communication skills and become a stronger communicator?

At this University of Windsor Law School Certificate workshop, you will learn techniques and strategies that will allow you to handle difficult conversations and difficult people with skill and confidence.  You will be engaged in practical and interactive discussions, exercises and role plays that will change the way you see and respond to difficult people and difficult situations.  You will be given opportunities to practice learned skills in a variety of contexts so that the skills can become second nature. You will also be given the opportunity to practice a particular difficult conversation that you select.

Who should attend?

The Dealing with Difficult People Workshop is designed for anyone who has to deal with difficult people or difficult issues.  Human resource managers, team leaders, retail managers, educators, consultants, customer service representatives and people who negotiate will all benefit from this workshop.

Completion of the ADR, Advanced ADR, Applied ADR, Dealing With Difficult People Workshops and the online Negotiation and Difficult Conversations courses will result in an Executive Certificate in Conflict Management (University of Windsor Law School).


Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

Toronto February 22 - 24, 2017 Elinor Whitmore
Oliver Martin
course details register
Toronto May 3 - 5, 2017 Elinor Whitmore course details register
Toronto July 19 - 21, 2017 Elinor Whitmore course details register
Toronto October 18 - 20, 2017 Elinor Whitmore course details register
Toronto December 6 - 8, 2017 Elinor Whitmore course details register

Other Countries

Click on the location below to see details about this course offered in other countries:


A 15% discount will apply if 5 or more people register from the same organization, during the same calendar year.

A $150 discount applies if you register for both the ADR and Advanced ADR Workshops at the same time.

Cancellation Policy

A fee of 50% of the Workshop fee will be charged for cancellations made up to two weeks prior to the scheduled date for the workshop. The full fee will be charged for cancellations made less than two weeks prior to the workshop date or if participants fail to attend without notice.

A delegate substitution, with required prerequisites, is welcome, up to the workshop commencement date.

An administrative fee will be charged for a change in workshop dates of $250 + HST for the ADR Workshop, Advanced ADR Workshop, Become A Powerful Negotiator Workshop, Dealing With Difficult People Workshop, Mastering Difficult Conversations in Elder Care and Coaching For A Better Workplace, $500 + HST for the Applied ADR Workshop, and $150 + HST for the Winning Over Irate Customers Workshop, if the change is made in the 8 weeks before the workshop.