Dealing with Difficult People Workshops
- avoiding conversations you know you ought to have?
- wishing you could be more assertive and in control?
- losing patience with certain people or personality types?
- having problems giving negative feedback?
- feeling anxious before a difficult conversation?
- thinking of what you "should have" said after the conversation is over?
- wishing you had managed a conversation or an individual differently?
- having trouble managing emotional customers, colleagues or employees?
Who should attend?The Dealing with Difficult People Workshop is designed for anyone who has to deal with difficult people or difficult issues. Human resource managers, team leaders, retail managers, educators, consultants, customer service representatives and people who negotiate will all benefit from this workshop.
Completion of the ADR, Advanced ADR, Applied ADR, Dealing With Difficult People Workshops and the online Negotiation and Difficult Conversations courses will result in an Executive Certificate in Conflict Management (University of Windsor Law School).
Upcoming Dates and Locations
For more details about the workshop please click on "course details" beside a workshop listed below.
|Winnipeg||June 24 - 26, 2013||Paul Godin||course details||register|
|Toronto||June 26 - 28, 2013||Elinor Whitmore||course details||register|
|Ottawa||October 30 - November 1, 2013||Paul Godin||course details||register|
|Toronto||November 27 - 29, 2013||Elinor Whitmore||course details||register|
|Toronto||January 29 - 31, 2014||
|Ottawa||March 5 - 7, 2014||Paul Godin||course details||register|
|Toronto||April 23 - 25, 2014||Elinor Whitmore||course details||register|
|Toronto||June 25 - 27, 2014||Elinor Whitmore||course details||register|
|Toronto||September 17 - 19, 2014||Elinor Whitmore||course details||register|
|Toronto||November 19 - 21, 2014||Elinor Whitmore||course details||register|
A 20% discount will apply if 5 or more people register from the same organization, during the same calendar year.
A $150 discount applies if you register for both the ADR and Advanced ADR Workshops at the same time.
A fee of 50% of the course fee will be charged for cancellations made up to two weeks before the scheduled date for the workshop. The full fee will be charged for cancellations made in the two week period prior to the start of the workshop. A delegate substitution is welcome for the workshop.
For ADR, Advanced ADR, Become a Powerful Negotiator and Dealing with Difficult People workshops an administrative fee of $250 will be charged for a change in workshop dates, if the change is made in the 8 weeks before the workshop.
For the Applied ADR workshop the change of workshop date fee is $500, if the change is made in the 8 weeks before the workshop.