Dealing with Difficult People Workshops

Are you...

  • avoiding conversations you know you ought to have?
  • wishing you could be more assertive and in control?
  • losing patience with certain people or personality types?
  • having problems giving negative feedback?
  • feeling anxious before a difficult conversation?
  • thinking of what you "should have" said after the conversation is over?
  • wishing you had managed a conversation or an individual differently?
  • having trouble managing emotional customers, colleagues or employees?
At this University of Windsor Law School Certificate workshop, you will learn techniques and strategies that will allow you to handle difficult conversations and difficult people with skill and confidence.  You will be engaged in practical and interactive discussions, exercises and role plays that will change the way you see and respond to difficult people and difficult situations.  You will be given opportunities to practice learned skills in a variety of contexts so that the skills can become second nature. You will also be given the opportunity to practice a particular difficult conversation that you select.

 

Who should attend?

The Dealing with Difficult People Workshop is designed for anyone who has to deal with difficult people or difficult issues.  Human resource managers, team leaders, retail managers, educators, consultants, customer service representatives and people who negotiate will all benefit from this workshop.

Completion of the ADR, Advanced ADR, Applied ADR, Dealing With Difficult People Workshops and the online Negotiation and Difficult Conversations courses will result in an Executive Certificate in Conflict Management (University of Windsor Law School).

Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

CITYDATEPRESENTER  
Winnipeg June 24 - 26, 2013 Paul Godin course details register
Toronto June 26 - 28, 2013 Elinor Whitmore course details register
Ottawa October 30 - November 1, 2013 Paul Godin course details register
Toronto November 27 - 29, 2013 Elinor Whitmore course details register
Toronto January 29 - 31, 2014 Elinor Whitmore
Peter Dreyer 		course details register
Ottawa March 5 - 7, 2014 Paul Godin course details register
Toronto April 23 - 25, 2014 Elinor Whitmore course details register
Toronto June 25 - 27, 2014 Elinor Whitmore course details register
Toronto September 17 - 19, 2014 Elinor Whitmore course details register
Toronto November 19 - 21, 2014 Elinor Whitmore course details register

Other Countries

Click on the location below to see details about this course offered in other countries:

Bahamas
Barbados
Trinidad & Tobago

Discounts

A 20% discount will apply if 5 or more people register from the same organization, during the same calendar year.

A $150 discount applies if you register for both the ADR and Advanced ADR Workshops at the same time.

Cancellation Policy

A fee of 50% of the course fee will be charged for cancellations made up to two weeks before the scheduled date for the workshop. The full fee will be charged for cancellations made in the two week period prior to the start of the workshop. A delegate substitution is welcome for the workshop.

For ADR, Advanced ADR, Become a Powerful Negotiator and Dealing with Difficult People workshops an administrative fee of $250 will be charged for a change in workshop dates, if the change is made in the 8 weeks before the workshop.

For the Applied ADR workshop the change of workshop date fee is $500, if the change is made in the 8 weeks before the workshop.