Customized Workshops

We provide customized training for organizations that have groups of people who want to be trained together.  We conduct succinct one-day courses and in-depth multi-day courses and we design customized courses that meet our clients’ needs.  Whether your sales people need new techniques, your customer service staff need better ways to deal with angry clients, your managers need to become better negotiators, or there is too much internal conflict among employees we can build a course to meet your needs.

We have designed and delivered customized workshops for many organizations worldwide in both the public and private sectors.

We offer our clients:

  • design expertise featuring a personalized client-oriented needs assessment
  • innovative adult-education teaching methods, including case studies, group exercises, group discussions, instructor presentations and computer simulations
  • lasting partnerships that focus on long-term learning objectives
  • facilitators with experience and expertise in a wide range of industries
  • coaches and videotaping to provide individual feedback to participants
  • location flexibility - the training can be held at our downtown Toronto facilities or any other location worldwide

We work closely with our clients to identify their learning objectives before designing the workshop.  We regularly conduct customized courses in:


Your customized workshop can focus on, for example:

We have conducted workshops for:

Post Workshop

We work with our clients to ensure on-going, customized support after a workshop concludes.  This can include, for instance, one-on-one work with trained coaches, online continuing training, discussion groups, follow up quizzes or online refresher courses.