Conflict Management Training In Canada

The Stitt Feld Handy Group is a Canadian based Alternative Dispute Resolution firm specializing in professional development training and dispute resolution services.

We were recently featured in Maclean's Magazine.  It is a short article about the benefits of proper conflict management skills.  You can view the article here.

Conflict Management Training

The Stitt Feld Handy Group conducts public workshops on Alternative Dispute Resolution, Negotiation, Mediation, Dealing With Difficult People, Corporate Coaching and Customer Service.  All of our multi-day workshops and online courses are conducted in joint venture with the University of Windsor Law School and participants receive a University Certificate upon completion.  We use an interactive approach, as participants learn by doing rather than by listening to lectures.  We strive to give our workshop participants the skills and confidence to Expect Success.



Please check out our accreditations page

 Our Workshops

Completion of the ADR, Advanced ADR, Applied ADR, Dealing With Difficult People Workshops and the online Negotiation and Difficult Conversations courses will give you an Executive Certificate in Conflict Management from the University of Windsor Law School.

Completion of the Coaching For a Better Workplace Workshop, the Coaching Practicum, the online Negotiation Course and Difficult Conversations courses Course, and one of the following: Alternative Dispute Resolution Workshop, Dealing With Difficult People Workshop, Become a Powerful Negotiator Workshop will give you and Advanced Certificate in Workplace Coaching.

You can sign up for a course by going to the registration page or by clicking on the course name above.

We design customized workshops for clients in both the private and public sectors. We work closely with our clients to develop a curriculum that works for them. Please visit our customized section for more detail.

"Without question, this was the best and clearly the most applicable workshop that I have ever attended.  I enjoyed the format and the exercises as well as the trainers.  They delivered their material from such an extensive frame of reference and were helpful and very effective."
Jim J. Spina, CBSA, Ottawa,  ON, Canada

Financial Support for Training

If you are looking for ways to fund your Stitt Feld Handy Group training needs (whether for an individual or a group), you may qualify for a Canada Job Grant, which could fund up to two-thirds of your training, to a maximum of $10,000 CAD per person. A number of our participants have successfully received this funding for SFHG workshops. Read More


ADR Services

The SFHgroup offers negotiation advice and coaching services to help clients negotiate and approach difficult situations more effectively. The Group also provides consulting services to organizations for the design and implementation of dispute resolution systems.

Our mediation and arbitration services are conducted through ADR Chambers.



Online Training:

Negotiation Course
Take a free demonstration and course tour.

Online Negotiation Course


Difficult Conversations Course
Try a free demonstration.

Difficult conversations course


Test your Skills:
Try our negotiation and mediation web dramas and see how you do.

online negotiation and mediation games


Stitt Feld Handy Group is a proud supporter of the Hockey Hall of Fame.

News and Articles:

Aboriginal organizations seeking funding from third party sources can take a page from the negotiator’s book to get better results. Many aboriginal groups negotiate funding arrangements with a variety of third party sources (“Funders”) such as the federal and provincial governments, companies negotiating impact benefit agreements and other interested organizations. Funding arrangements relate to all [...]


Public and private entities worldwide are increasingly using conflict management and dispute resolution procedures as a standard way of handling a wide variety of costly and disruptive conflicts, from legal or quasi-legal cases to workplace struggles to simple product and service complaints. Practical guidelines for designing and redesigning dispute resolution systems are increasingly necessary if [...]


Ideas and Opinions:

Adventures in moving
Having just moved from Toronto to Oregon, it was a very interesting series of negotiations to get us there in one piece.


Online Dispute Resolution coming
Last week I attended an online dispute resolution (ODR) conference in Victoria BC. One thing that was clear coming out of the conference is that ODR is coming.



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