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"This was the best course I have ever taken."
Barbara Grinius, Canadian Security Insurance Company, Sudbury, Ontario, Canada
"This was the most practical, useful course I have ever participated in."
Tracy Bross, Formosa Mutual Insurance Co., Formosa, Ontario, Canada
"Top notch instructors and coaches freely shared their knowledge and experience. I came in with homogenous type mediation experience; different case studies at this workshop helped me to look at issues ‘underneath’ issues. The role plays were challenging and provocative."
Rohit Trivedi, Temple Insurance, Toronto, Ontario, Canada
"The facilitators were excellent communicators. Organized, informed and positive. Very creative, covered a great variety of situations. I would strongly recommend the workshop. The program is tremendous benefit to anyone who interacts with or manages people – and can effectively provide the ability to facilitate efficient and effective results."
Michelle Windley, Compensation Advocacy Services, London, Ontario, Canada
"Very interesting; a real eye opener. I was able to learn so much to add to my existing style. The tools that I can bring back to my job will be very helpful."
Lynn Gleason, Ace I.N.A. Insurance, Toronto, Ontario, Canada
"The facilitators are very professional, have a good sense of humour, and incredible skill in keeping things on track. The information and experience I have gathered should be useful at home and at work. The course is very professional in every way."
Diana Ratcliffe, Manulife, Toronto, Ontario, Canada
"I came to this workshop with the confidence that my negotiating skills were good, but this is the best experience – in terms of education about the negotiating process – that I’ve ever been exposed to."
Gary Baird, Unifund Insurance Co., St. John’s, Newfoundland and Labrador, Canada
"The assortment of interests and backgrounds of the participants made every aspect interesting. The instructors were organized, considerate, and obviously knowledgeable. I feel I got my money’s worth and would refer others to the program."
Richard Zago, Vision Claims Management, Mississauga, Ontario
"The content was entirely appropriate – there was graduation into the learning of materials, plenty of opportunity to ask questions. Good learning models around listening, reading, experimenting, observing and debrief personal evaluations. Time frames all adhered to – nice to see."
Shirley Stobnicky, Allstate Insurance Company of Canada, Markham, Ontario, Canada
"A great learning experience, not only be valuable at work but invaluable in day-to-day living. Excellent instructors who were very interesting and dynamic. They made good use of teaching by example and avoided lecturing. An excellent, professionally executed course of great value in both business and personal dealings."
Donna Robinson, Renaud & Senecal Insurance Adjusters, Ottawa, Ontario, Canada