Our Training

Experience has taught us that the best way for people to develop negotiation, mediation and communication skills is through practice and interactive exercises, rather than lectures. Our workshops in Barbados involve a combination of real case studies, thought-provoking discussions, group exercises, lectures, demonstrations, and videos. Our training is focused, practical and immediately applicable. We use coaches to give you immediate and personalised feedback.  At the end of each ADR and Dealing With Difficult People workshop, you will leave with a binder of reference materials, a Certificate from the University of Windsor Law School (located in Ontario, Canada), and a host of new skills.

Completion of the ADR, Advanced ADR, Applied ADR, Dealing With Difficult People Workshops and the online Negotiation and Difficult Conversations courses will result in an Executive Certificate in Conflict Management (University of Windsor Law School).

Under the guidance of our leading international negotiation and mediation trainers, you will hone your skills in an environment that offers the opportunity for intensive practice and self-analysis.

 
"I could actually see the learning in action. I feel confident and more empowered having undergone the process. The core skills I learned can be applied in any situation, e.g.; domestic, work or business life. Keep up the good work."
Roslind R. Jordan, Office of the Attorney General, St. Michael, Barbados
 

 

Our Faculty

All members of the Stitt Feld Handy Group are mediators, facilitators and trainers who offer training in the Caribbean, Canada, the United States, Europe, Asia, Middle East, Africa, and Australia.  We have trained over 26,000 people worldwide. Many members of the Stitt Feld Handy Group studied negotiation and mediation at Harvard.  In the Caribbean, one of our lead instructors is Peter Dreyer, who is a certified mediator in Trinidad & Tobago.  Learn more about our trainers.

Who should attend?

The Alternative Dispute Resolution (ADR) courses are designed for people who negotiate and deal with disputes, either their own or those of others. Managers, HR professionals, government employees, businesspeople, consultants, team leaders, educators, health care professionals, lawyers, accountants, union and management representatives, people who resolve employee issues or complaints, people who want to be professional mediators, and others who negotiate or deal with conflict can all benefit from attending.

The Dealing with Difficult People Workshop is designed for anyone who has to deal with difficult people or difficult issues.  Human resource managers, team leaders, educators, consultants, customer service representatives and people who negotiate will all benefit from this workshop.

Please visit our participant experiences page to read about how our training has benefited others.

Tips to prepare for a negotiation 

 
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ADR (negotiation and mediation) Programme

Alternative Dispute Resolution (4 days)

  • USD $2,100

At the 4-day ADR Workshop you will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate disputes.  You will develop the practical skills and techniques you need to resolve disputes effectively and with confidence.  This interactive workshop will give you the tools to manage conflict constructively in the workplace and at home.  Each mediation case study is supervised by an experienced mediation coach allowing  for personal feedback.  Read on...

There are currently no dates scheduled for this workshop. Please contact us to learn more about upcoming dates and locations.

Advanced Alternative Dispute Resolution (4 days)

  • USD $2,425

The 4-day Advanced ADR Workshop builds on the skills you acquired in the ADR Workshop.  It is designed for those who want to improve their dispute resolution skills, become mediators professionally, or mediate within their organisation.  Each case study is supervised by an experienced mediation coach allowing for personal feedback. Read on...

There are currently no dates scheduled for this workshop. Please contact us to learn more about upcoming dates and locations.

Dealing with Difficult People (3 days)

  • USD $1,800

Dealing with difficult people and discussing difficult issues is perhaps the toughest job you perform every day!

At this 3-day workshop you will learn techniques to handle difficult conversations and difficult people with skill and confidence. You will be given opportunities to practice learned skills in a variety of contexts so that the skills can become second nature. You will also be given the opportunity to practice a particular difficult conversation that you select. You will have the opportunity to complete the Myers-Briggs Type Indicator-Step II* and receive a customized 18 page report containing valuable insights into your personality type and the personality types of others.  Read on...

Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

CITYDATEPRESENTER  
Bridgetown May 10 - 12, 2017 Paul Godin course details register
Bridgetown May 9 - 11, 2018 Paul Godin course details register

Winning Over Irate Customers

  • USD $575

At this high impact workshop for front line staff, you will learn techniques that will allow you to handle really challenging customer service situations with confidence.  You will experience a range of practical and interactive discussions, exercises and role plays that will give you new and effective tools for dealing with difficult conversations and people.  Whether managing a problematic customer or having more productive conversations with fellow staff, this course will give you the core tools you need. You will have opportunities to practice learned skills in a variety of contexts so that the skills can become second nature.  Read on...

 

Upcoming Dates and Locations

For more details about the workshop please click on "course details" beside a workshop listed below.

CITYDATEPRESENTER  
Bridgetown May 8, 2017 Paul Godin course details register
Bridgetown May 7, 2018 Paul Godin course details register

Discounts

  • A 15% discount will apply if 5 or more people register from the same organisation.
  • A $150 USD discount applies if you register for both the ADR and Advanced ADR Workshops at the same time.  If there is no Advanced ADR Workshop held in Barbados, please visit our registration page to find the Advanced ADR workshop nearest you.

 

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