Archives for 15 April 2010
MANAGING ORGANIZATIONAL CONFLICTS WITH ADR SYSTEMS
Public and private entities worldwide are increasingly using conflict management and dispute resolution procedures as a standard way of handling a wide variety of costly and disruptive conflicts, from legal or quasi-legal cases to workplace struggles to simple product and service complaints.
Understanding What Makes Conversations Difficult
The key to doing better in our challenging conversations is to begin with an understanding of what makes them challenging in the first place.