Archives for April 2010
Negotiating when you have nothing to give
How can you negotiate well when you have already been committed to a limit, either by your previous actions or by someone else?
Internal Mediation Systems
Many organizations have considered trying to resolve disputes with mediation by using internal resources and staff rather than external fully independent mediators.
MANAGING ORGANIZATIONAL CONFLICTS WITH ADR SYSTEMS
Public and private entities worldwide are increasingly using conflict management and dispute resolution procedures as a standard way of handling a wide variety of costly and disruptive conflicts, from legal or quasi-legal cases to workplace struggles to simple product and service complaints.
Understanding What Makes Conversations Difficult
The key to doing better in our challenging conversations is to begin with an understanding of what makes them challenging in the first place.