We’ve all heard them: “I’m sorry to tell you this, and don’t worry, but . . . ”. Or, “I’m sure you’ll look back on this and think it was the best thing that ever happened.” I’m sure this kind of comment didn’t sound or feel true to you, whether you heard it or felt compelled to say it. In these types of situations–dismissals, performance problems, re-organizations, etc., the challenge is to deliver the message while maintaining the best possible relationship. Here are some ideas about making this two-pronged task easier.