Archive for February, 2008

How can I deliver tough messages in performance reviews and not alienate my staff?

Friday, February 8th, 2008

We’ve all heard them: “I’m sorry to tell you this, and don’t worry, but . . . ”. Or, “I’m sure you’ll look back on this and think it was the best thing that ever happened.” I’m sure this kind of comment didn’t sound or feel true to you, whether you heard it or felt compelled to say it. In these types of situations–dismissals, performance problems, re-organizations, etc., the challenge is to deliver the message while maintaining the best possible relationship. Here are some ideas about making this two-pronged task easier.


Arbitrator’s Ruling Went Beyond the Scope of the Arbitration Agreement

Tuesday, February 5th, 2008

Recent Cases in ADR

Tuesday, February 5th, 2008