Participant Comments - Labour Relations
"This workshop placed me in roles/situations I normally would not be in, ADR opened my mind to new skills and content. Very effective. "
Yvette Morrison, Public Officers' Union, Nassau, Bahamas
"The facilitators were excellent. Their styles were such that the participants grew more confident."
Donald E. McKenzie, Union President, The National Insurance Board, Nassau, Bahamas
"The role playing was a most beneficial exercise to develop skills as a negotiator and fair and rational person."
Leslie Lightbourne, Trade Union Congress, Freeport, Bahamas
"A very timely exercise, very educational and a seminar that I needed and will make excellent use of in my day-to-day activities as a union president and as a manager. The workshop was informative, interesting and fun. Very well presented and executed. I have learned a whole lot and feel better equipped in handling any dispute. Excellent job, well done!"
Gregory Collie, The Public Managers’ Union, Nassau, Bahamas
"The information was well presented. In addition to listening to the instructors, we had the chance to participate in the practical side - this added to the excitement of the workshop."
Samuel Perntie, Trade Union Congress, Bahamas
"This workshop was very enlightening, I am now better equipped as a shop steward to negotiate with managers and staff concerning any matter that may arise in my workplace."
Allan Morris, BUSAWU, Bahamas
"It’s a must for union or labour people. I would highly recommend it."
Patrick Romano, Ministry of Legal Affairs, Consumer Affairs Division, Port of Spain, Trinidad and Tobago
"Excellent teaching of theory. The notes, role plays, punctuality and debriefings were all excellent!"
Elmer O'Shea, Impact Trade Union, Sligo, Ireland
"One of the best workshops I have attended. Pace was good - never bored. It was relevant to the type of work I do and has provided me with a lot of skills/techniques. Overall it gives me more focus. Instructor was excellent - the most effective I have ever worked with."
Eddie Feehan, Labour Relations Commission, Dublin, Ireland
"Caliber of instructors was first rate and the methodology of role plays and thorough debriefing made for a far richer learning experience than simply being presented with theoretical information. I’ve been wanting to learn about ADR for sometime and have watched SFH Group gain a reputation as leaders in ADR training since the mid 90’s."
Allen Orth, Labour Negotiator, Kitchener, Ontario, Canada
"My measure to judge the effectiveness of a course is whether my expectations were met – in this course I would answer ‘most definitely.’"
James Miller, Ontario Hydro, Courtright, Ontario, Canada
"The workshop provides a well structured, lively and interesting learning experience. The instructors were all dynamic, knowledgeable, quick-minded and very effective."
Richard Laniel, Richard Laniel & Associates Inc., Orleans, Ontario, Canada
"A very enjoyable, stimulating and informative workshop. Great energy. Wonderful sharing of knowledge and professional experiences."
Frances O’Connor, CGU Workers Compensation, Melbourne, Australia
"The course was educational and enlightening. The facilitators were knowledgeable and able to convey their message well."
Lance Waine, Canada Post Corporation, Toronto, Ontario, Canada
"I would recommend the ADR workshop without hesitation as an excellent learning and development exercise."
Bob Grosse, Civic Service Union 52, Edmonton, Alberta, Canada
"Good defined structure by which to approach the mediation process."
Roman Szkilnyk, General Motors of Canada Ltd., Oshawa, Ontario, Canada
"I feel enlightened and my confidence in doing effective negotiation has been heightened. I appreciated the high degree of professionalism."
Chris Bosch, Christian Labour Association of Canada, Mississauga, Ontario, Canada
"I took away lots of information to think about and then try to apply to real life."
Doug Porter, Association of Postal Officials of Canada, Toronto, Ontario, Canada
"The course is excellent overall because it combines the following: an imparting of information through the lectures and discussions, practice in utilizing the information through the role plays, and insight into how other people perceive situations in the negotiation environment through the role-play discussions."
Gloria Fougere, G. Fougere & Associates Inc., Toronto, Ontario, Canada
"Instructors were truly outstanding (prepared, informative, knowledgeable), excellent communicators."
Brian Reny, BDO Dunwoody, Hamilton, Ontario, Canada
"I expected the content to be very good and I was not disappointed. As a professional educator, trainer and workshop presenter, my experience has been that the delivery is seldom congruent with the content. Boy, was I pleasurably surprised!"
Bruce Keele, Bruce Keele & Associates, Saskatoon, Saskatchewan, Canada
