Participant Comments - Government
"The structure and content was well organized and expertly presented. The cases were relevant and easily applied to other scenarios. Documentation and activities provided good opportunities to practice the skills and techniques presented in the course."
Leslie Dean, Ministry of Housing, Nassau, Bahamas
"The course not only provided techniques to be used within the workshop, but daily life too. The structure and role plays allowed participants to be fully integrated in learning."
Renee Mayers, Ministry of Tourism, Nassau, Bahamas
"Initially I felt out of place when I heard the backgrounds of other participants. However, the facilitators organized the workshop in such a way that all participants were strategically given the opportunity to role play in all of the various capacities. Well done."
Prenell King-Rolle, Public Service Commission, Bahamas
"The role plays were an effective learning tool, they allowed participants to participate in roles one normally would not be comfortable taking. This helped to provide constructive criticism where necessary."
Chrislyn Benjamin, Department of Public Service, Nassau, Bahamas
"This was an excellent introduction to ADR, with the approach being interactive, easy to understand and logical. The fact that the workshop was interactive and not a series of lectures was enjoyable. I also liked the opportunity to practice the elements and the principles we were learning. The vast experience of the instructors allowed for a productive four day course. The instructor was able to teach and while making sure to answer questions and interject with true situations to demonstrate some issues. He was excellent."
Neela Maharaj, Ministry of Public Administration and Information, Trinidad and Tobago
"The facilitators’ knowledge was tremendous. Very stimulating - a very worthwhile experience."
Veronica Belgrave, Public Management Consulting Division, Port of Spain, Trinidad
"The high level of participation accelerated learning. The role playing allowed you to experiment with the theoretical knowledge. You are guaranteed to learn using this method!"
Nicole Chapman, Trinidad and Tobago Postal Corporation, Piarco, Trinidad and Tobago
"I’ll be able to apply the techniques learned in the workshop to my job immediately."
Yvette Weekes, Trinidad and Tobago and Tobago Postal Corporation, Piarco, Trinidad and Tobago
"This was an excellent workshop. I definitely got my new tool box today; It is great to come away with life skills and not just work skills. I enjoyed that the course was very interactive with lots of practical application of the principles. There was a clear impartation of the principles -– it was easy to understand. I felt at ease throughout the course and the extensive use of role plays was very effective for the practice and re-enforcement of the principles. The instructors were engaging and very effective in getting us to answer questions and identify how the principles could be applied. I’ll remember these lessons for a long time to come."
Paula Edwards, Ministry of Public Administration and Information, Trinidad and Tobago
"Could not been better. This programme certainly is an asset to my job and is becoming part of me and part of my personal life. The instructors were very efficient, well organized, well read and operated the course on time. I never had the opportunity to be bored. Well received!"
Elsa Gordon, Ministry of Public Administration and Information, Trinidad and Tobago
"This course can stand alone as a discipline, but when combined with a reasonable body of psychology-based information and skill it’s a whopper! I like the fact that all aspects of living can subscribe to this mediation process. Instructors - well done!"
Alden Friday, Board of Inland Revenue, Port of Spain, Trinidad and Tobago
"This workshop was very useful. I would recommend it for all managers and supervisors. It helped with the notion of ‘win-win’ and focused on achieving common goals. Excellent presenters!"
Sandra Jones, Ministry of Health, Port of Spain, Trinidad and Tobago
"I was allowed to apply the skills in mediation to situations rather than simply read about the concepts in a book. The structure of the course reminds me that mediation skills are required in all areas of life."
Nirmala Maharaj, Ministry of Education, St. Clair, Trinidad and Tobago
"The facilitators were very professional, very time effective and accommodating. The materials were very organized and the training was very effective and well prepared. The role plays really assisted in reinforcing the theory as we acted out the roles. The instructors were very effective, accommodating and knowledgeable in this field of study."
Marlene George-Mitchell, Ministry of Finance, Port of Spain, Trinidad and Tobago
"Found the workshop extremely informative. The work reinforced some of my previous experience and expounded new dimensions. It certainly met my expectations. The instructors were very effective."
Tony Cianciosi, Australian Taxation Office Legal Unit, Melbourne, VIC, Australia
"The presenters were exceptional -- all had individual and excellent speaking styles. The course content was challenging, interesting and stimulating. I thoroughly enjoyed the interface of subjects and materials delivered with humour, including the instructor’s use of personal stories and examples. This was a fabulous four days! I have learned a great deal - even after 30 years in elected Public Office!"
Margaret Marland, Former Minister of Youth, Ontario Provincial Government, Mississauga, Ontario, Canada
"I think the course was very well conceived and conducted. Good methodology and interesting approach to the processes of negotiation and mediation. The instructors are excellent and very professional."
Frederico José Straube, Câmara de Comércio Brasil Canadá, São Paulo, Brazil
"The course was fun and interesting, along with a learning experience. These are useful techniques for not only work, but for family disputes as well."
Hazel Martin, Ministry of Social Development, Port of Spain, Trinidad and Tobago
